What are the responsibilities and job description for the Visitor Services and Shop Sales Associate—Part-Time Seasonal position at Brandywine Conservancy?
REPORTS TO: Manager of Visitor Services, Admissions & Retail
PRIMARY FUNCTION: As part of the Brandywine Museum of Art's Visitor Services team, the associate will create a positive and memorable experience for museum guests while assisting with admissions, ticket selling and retail sales.
POSITION RELATIONSHIPS: Works with the Manager of Visitor Services, Admissions & Retail, the Assistant Managers as well as other museum and PR staff.
ESSENTIAL FUNCTIONS:
- Serve the public in processing admission to the Museum and sell tickets to special events and offsite tours to the historic properties.
- Provide general information upon check-in for daily tours, events and promotions.
- Promote and sell memberships to the Museum.
- Answer incoming calls regarding ticket or merchandise sales. Process phone orders accurately and efficiently.
- Assist with the preparation, packing and shipping of online orders.
- Engage visitors in the Museum Shop and assist them with merchandise purchases, using refined suggestive selling and upselling skills.
- Assist in the daily maintenance of the sales floor, including restocking, ticketing, inventory preparation, etc.
- Educate visitors about the merchandise sold in the shop and how it represents the Brandywine mission.
- Promote guest loyalty and repeat visits to the Museum.
- Assist with other duties for admissions or Museum Shop as needed.
QUALIFICATIONS:
- Embodies customer service best practices.
- Must have previous retail experience, with excellent cash handling and transaction management skills.
- Superior communication, salesmanship and interpersonal skills.
- Strong computer and data entry skills, comfortable with POS (Point of Sale) systems and CRM databases.
- Interest in a non-profit work environment and fulfilling the mission of the organization.
- Reliable transportation to and from the workplace.
- Ability to understand and follow directions.
- Ability to stand or sit for at least 4 hours at a time.
- High school education is required, and some coursework or a college degree is preferred.
- Lift items weighing up to 30 pounds.
HOURS REQUIRED:
- Part-time, includes daytime as well as occasional evening hours.
- Must be available to work during the holiday season, starting in November, up to 30 hours per week with a variable schedule, depending on the needs of the business.
- Regular weekend and holiday availability is required.
- Flexibility is a must.
To apply for this position, please send resume to cscholz@brandywine.org