Collision Customer Service Representative

Why Join Quality Collision Group?

Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. We are committed to continually investing in our teammates.

Earning Potential: With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.

Lowest turnover rate in the Industry: We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.

Supportive Team Culture: Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference.

Job Summary

The first point of contact with the customer. Will act as a liaison with the customer and team to create an excellent experience for the customer. Schedules repairs, rentals, coordinates with insurance companies, receives payment, and follows up with accounts receivable.

Responsibilities Essential Functions

• Phone Answering
• Customer Greeting
• Creates Repair Orders
• Schedules repairs
• Closes Repair Orders in Management System
• Schedules Rentals
• Payment receipts
• A/R Follow up
• Customer delivery
• Monthly Reporting

Qualifications

• Strong interpersonal Skills
• Patient, empathetic and passionate
• Organized, process driven and focused on details
• Demonstrated commitment to continued learning
• Enjoys working in a team environment
• 1 Year of Customer Service required
• Valid Driver’s License required

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training