Athletics Catering Client Manager

Brandwein’s Bagels

Here at Brandwein’s our way is a little different: We believe every bagel is an opportunity to make a difference in our community and touch people’s lives. We support and honor locally sourced ingredients with our freshly baked goods and delicious food! We celebrate creativity and reward hard work in an environment that is respectful, energetic and fun! We live by our Core Values: Be Caring, Be Humble, Be Hungry, Be Thoughtful, Be Positive. We begin each day with a “Good morning!” and end each shift with a “Thank you.” Brandwein’s Bagels invites you to join our Team as we aim to build lasting community by making people’s days a little bit better with good food done well!

Brandwein's is an equal opportunity employer. Our employees are the heart and soul of the business and we intend to do everything we can to make Brandwein’s a healthy and safe work environment for you. Everyone who enters our space has our promise to be treated with dignity and respect.

Voted one of Chapel Hill Magazine’s “Best Catering Companies” in 2021, 2022, 2023, 2024 and 2025, Brandwein’s is excited to continue growing our Catering Team to better serve our community!

Athletics Catering Client Manager

Detail-Oriented | Proactive Planner | Adaptable

We are a premium catering company known for exceptional service, attention to detail, and memorable client experiences. The athletics programs at UNC and Duke represent a significant portion of our catering business. We provide game day meals, tailgates, staff catering, fundraising events, departmental functions, and food for summer camps for coaches, players, staff, and donors.

We thrive on relationships, responsiveness, and creativity. You’ll work closely with the Owner / CEO and be the go-to person for our highest-profile clients. Doing this job well will open doors to greater leadership, responsibility, and growth opportunities within the company. This role is critical to delivering the VIP-level service our athletics clients have come to expect, while allowing the Owner / CEO to focus on overall business growth.

The Athletics Catering Client Manager is the primary liaison for all athletics clients. You will oversee every catering order from menu planning to delivery, setup, and execution, all while ensuring accuracy, timeliness, and client satisfaction.

Success requires flexibility, responsiveness, and proactive problem-solving. You will anticipate client needs, manage internal coordination, and impress clients with creative solutions. This role involves coordination with UNC and Duke athletics, gameday staff, tailgate companies, fundraising groups, departmental leads, visiting teams, and summer camps, making it a year-round position.

This is a high-impact role working with top collegiate athletics programs. We recently became an official sponsor of UNC Athletics, giving you access to unique experiences and high-profile client relationships.

You thrive in execution, organization, and real-time decision-making. You are constantly balancing the present moment with what’s coming next, anticipating needs, solving problems, and keeping the entire team aligned and moving forward.

If this sounds like the leader you are and work worth doing, come join the fun!

Core Responsibilities

We will count on our Athletics Catering Client Manager to...

• Serve as the main point of contact for athletics clients (coaches, directors, staff, donors)
• Manage, coordinate, and execute catering orders with high accuracy and attention to detail
• Anticipate client needs by reviewing schedules, orders, and dietary restrictions ahead of events
• Communicate proactively about adjustments, opportunities to improve service, and follow-up with clients
• Work closely with Catering Operations, Kitchen Team, and Owner / CEO to ensure flawless execution
• Attend events, oversee setup, execution, and breakdown as needed
• Deliver creative solutions such as menus, gifts, and event ideas that enhance client experience
• Maintain full visibility on the day’s timeline: what’s happening now, what’s next, and what’s coming later
• Proactively identify and solve problems before they impact service
• Support summer camps and off-season events, ensuring the same high level of service year-round
• Cultivate relationships by checking in regularly and going above and beyond to create goodwill
• Document client preferences, feedback, and lessons learned for continuous improvement

Metrics of Success

Success in this role is measured by both execution and leadership. In addition to base pay, there are opportunities for performance-based incentives tied to:

• On-Time Performance - Orders consistently delivered and executed on schedule
• Preparedness - Team operates proactively, not reactively
• Problem Resolution - Issues handled quickly, calmly, and effectively
• Client Satisfaction - Repeat business, positive feedback from coaches, staff, donors, and camp participants
• Execution Accuracy - Orders delivered correctly and on time, every time
• Execution Quality - Catering days run smoothly with strong organization and minimal last-minute issues
• Proactive Communication - Reaching out ahead of events, anticipating needs
• Relationship-Building - Growth in trust, repeat engagement, and overall goodwill with athletic departments
• Team Coordination - Smooth collaboration with Catering Operations, Kitchen Team, and Owner / CEO

Key Traits & Skills

• Highly organized, proactive, plans ahead, anticipates needs, and stays on top of schedules.
• Tech-savvy and comfortable using phone, email, and texting to coordinate events
• Flexible & adaptable in a fast-changing, high-pressure environment
• Strong communicator and clearly conveys information internally and externally
• Detail-oriented, ensuring accuracy in menus, dietary restrictions, and timing
• Relationship-focused building trust and loyalty with clients and colleagues
• Problem-solver, creative thinker, finds solutions quickly, especially last-minute
• Team player & hands-on; willing to step in to help with setup, delivery, and execution

Schedule & Hours

• Full-time role, typically 40–50 hours per week depending on season and camp schedules
• Flexibility required for evenings, weekends, gameday events, and summer camp coverage
• Proactive scheduling: review upcoming events, anticipate needs, and communicate with teams ahead of time

Compensation Benefits

• $50,000 to $65,0000 per year, based on experience
• Opportunities for performance-based incentives tied to execution and team success
• Paid time off (PTO) and / or sick time
• Flexible scheduling when possible
• Opportunities for growth and advancement within the company
• Employee discounts on food and catering
• Supportive, team-oriented work environment
• Ongoing training and development

Growth Path

This role is designed for long-term growth within the organization:

• Opportunity to take ownership of additional catering departments, increasing responsibility and visibility
• Potential to lead broader client management or operations initiatives as the company grows
• Chance to shape processes, menus, and client experiences season over season, including summer programs

Required Qualifications

• Previous experience in catering, hospitality, event management, or client services preferred
• Passion for sports, athletics programs, and working with teams year-round
• Strong organizational skills and ability to manage multiple events simultaneously
• Comfortable working early mornings, evenings, weekends and holidays as needed
• Ability to lift and carry 40–50 lbs, move equipment, and be on your feet for extended periods during events
• Own a car and have a valid driver’s license (required for deliveries)
• Excellent communication skills, both with team members and clients, and high emotional intelligence
• Proactive problem-solver who can make last-minute decisions under pressure
• Must have a laptop to bring to work for schedules, orders, and communication
• Reliable phone and ability to respond quickly to texts and emails
• Familiarity with using Google Calendar and other modern technology
• Friendly, reliable, and team-oriented

Our Approach

We value ownership, proactive thinking, and going above and beyond. This role is not just about catering; it’s about creating moments that delight clients and build long-term relationships. We reward initiative, creativity, and loyalty; if you see a way to make an event better, you’re empowered to act.

This is a high-impact, year-round, client-facing role for someone who loves sports, loves catering, and thrives on building strong relationships. You will be the go-to person for UNC and Duke athletics, ensuring every order, event, and interaction is executed flawlessly.

If you love anticipating needs, solving problems on the fly, delighting clients, and being part of a winning team, this is the role for you.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person

Salary : $50,000 - $650,000