Customer Experience Lead

We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.

Job Title: Customer Experience Lead Job Family: BMUSA Store Operations FLSA Status: Non-Exempt Job Code: 5530 Date Created/Updated: June 2022

Summary:
To operate cash terminals in a store, process customer payment, undirected, and do related work as required. This is an entry level, hourly position that will report directly to the Customer Experience Manager.

Duties and Responsibilities:
Cash Office

• Assist in Cash Office, Returns, Customer Service & Finance Team Members
• Ability to swipe, void or otherwise assist with customer checkout.
• Operate cash terminal and verify purchase price.
• Process customer payments.
• Process finance and Leasing customers and assist in contracts
• Handle customer inquiries.
• Detect common signs of shoplifting, theft, and other security risks involving customers and co-workers and to promptly communicate potential problems to store management or security.

Returns

• Properly and accurately process and document customer returns of merchandise and exchanges.
• Accurately prepare transfer forms to track merchandise. Prepare merchandise for safe transport to the BrandsMart Service Corporation Center.

Customer Service

• Assist the Customer Service staff.
• Handle all customer calls pertaining to complaints or problems quickly and in a courteous and efficient manner. Each customer problem or complaint must be logged in a Customer Inquiry Sheet maintained in the customer service office.
• Correctly identify a customer’s difficulty and be able to provide a solution with a minimum of direct supervision.
• Solve customer problems by utilizing a variety of solutions.
• Expedite repair orders or the estimate process or shorten the normal repair time requires a diversity of skills including the knowledge of procedures followed by BrandsMart Service Company, each manufacturer, and the extended warranty provider.
• Assist Front Counter Representatives in the explanation of policies and procedures along with solving walk-in customer problems and concerns.

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
• Prior retail experience is preferred.
• Some supervisory experience is preferred.
• No special license is required.

Required Skills and Competencies:

• Ability to read English (or some other language as may be required for a specific store) sufficiently to read customer checks, customer identification, and similar written materials.
• Basic math skills, including addition and subtraction, necessary to verify cash register functions and make change.
• Ability to grasp and lift or otherwise move goods weighing up to 20 pounds at ten feet to the back of the cash area.
• Ability to stand and/or sit continuously perform essential job functions for six-to-eight-hour shift with one fifteen minute and one half-hour break.

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

BrandsMart Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.

BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.

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