What are the responsibilities and job description for the Entry Level Customer Service Assistant position at BrandNest?
At Brandnest, we innovate marketing strategies, enhance customer experiences, and manage businesses efficiently, all while providing exceptional online support for our clients in Austin and beyond.
Job Overview
We are seeking a friendly, reliable, and detail-oriented Entry-Level Customer Service Assistant to join our team at BrandNest. In this role, you will provide support to our customer service team by assisting clients, responding to inquiries, and helping ensure an excellent overall customer experience. This is an ideal position for someone eager to start a career in customer service with opportunities for growth.
Duties
- Assist customers with questions, orders, and service inquiries via phone, email, or in person
- Support the customer service team with administrative tasks and follow-ups
- Maintain accurate customer records and documentation
- Help resolve basic client issues or escalate them to appropriate staff
- Assist with appointment scheduling and order processing
- Ensure a professional and positive experience for all clients
- Collaborate with team members to achieve daily service goals
Skills
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills (Microsoft Office and email)
- Reliable, punctual, and eager to learn
Job Type: Full-time
Pay: $41,712.77 - $50,234.74 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Vision insurance
Application Question(s):
- Please can you provide the best contact number and email address to reach you on?
Work Location: In person
Salary : $41,713 - $50,235