What are the responsibilities and job description for the Customer Service Representative position at Branded Bills?
Position: Customer Service Representative
Department: Customer Service
Reports To: Director of Customer Experience
Employment Type: Full-Time / Non-Exempt / On-Site
Job Summary
We are seeking a skilled Embroidery Digitizer to convert artwork and logos into high-quality stitch files for embroidery production. This role is critical in ensuring designs translate accurately onto various materials while maintaining brand integrity and production efficiency.
Key Responsibilities
Benefits
Department: Customer Service
Reports To: Director of Customer Experience
Employment Type: Full-Time / Non-Exempt / On-Site
Job Summary
We are seeking a skilled Embroidery Digitizer to convert artwork and logos into high-quality stitch files for embroidery production. This role is critical in ensuring designs translate accurately onto various materials while maintaining brand integrity and production efficiency.
Key Responsibilities
- Answering customer inquiries and help them with their order needs
- Answering live customer inquiries and help them with their order needs
- Accurately performing data entry of daily duties.
- Build rapport with customers to help uncover additional product needs
- Be passionate about the Brand and the products we sell
- Answer inbound chats on social media platforms
- Answer inbound calls
- Engaging with customers and getting feedback on their experience
- Provide in office feedback to Management
- 1 years of Customer Service experience
- High attention to detail and ability to manage multiple projects
- Strong problem-solving and time management skills
Benefits
- Paid Time Off
- Health insurance
- 401k benefits
- Employee discount
Salary : $17 - $19