Loaner Car Manager

Overview
Jumpstart your career at Braman Motorcars! We are seeking an experienced Loaner Car Manager to join our team of management professionals at our BMW Dealership in West Palm Beach, FL! Great pay and benefits including insurance after 60 days, paid holidays, paid vacation and a 401(k) plan. Qualified candidate needs to be highly organized and customer-focused to oversee the operation and management of our loaner vehicle program. This role involves coordinating vehicle inventory, ensuring excellent customer service, and managing a team of support staff. The ideal candidate will possess strong communication skills, administrative experience, and a background in retail or automotive sales management. Proficiency in Microsoft Office is required highly desirable to effectively serve our diverse customer base and streamline operations.

Duties

• Manage the loaner car inventory, including tracking vehicle status, maintenance schedules, and availability through inventory management systems.
• Coordinate with service departments to ensure timely maintenance and repairs of loaner vehicles.
• Provide exceptional customer service by assisting clients with loaner vehicle procedures, explaining policies, and addressing inquiries via phone or in person.
• Maintain accurate records of vehicle usage, reservations, and related data entry using Microsoft Word and Excel.
• Oversee administrative tasks such as front desk operations, phone etiquette, and organizational duties related to vehicle management.
• Ensure compliance with safety standards and perform basic maintenance checks on vehicles as needed.
• Utilize negotiation skills to resolve customer concerns or disputes regarding loaner vehicle policies.

Experience

• Previous experience in retail sales, automotive sales management, or customer service roles is required.
• Demonstrated organizational skills with experience in inventory control and data entry.
• Strong communication skills and effective phone etiquette.
• Familiarity with Microsoft Word, Excel, and basic marketing tools is essential. This position offers an exciting opportunity for a motivated individual to lead our loaner car program while delivering outstanding service to our customers. The role requires a proactive approach, excellent organizational skills, and the ability to communicate effectively across various channels.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• loaner car rental: 3 years (Required)
• Microsoft Office: 7 years (Required)
• licensed driving: 7 years (Required)
• management: 3 years (Required)

License/Certification:

• Driver's License with clean driving record (Required)

Work Location: In person