What are the responsibilities and job description for the Community Connector position at Brain Group?
The Community Connector serves as the welcoming face and heart of the property, creating meaningful experiences for tenants, residents, and guests through personalized service and thoughtful community engagement. With a strong hospitality and concierge mindset, this role is responsible for fostering a positive, connected atmosphere by anticipating needs, building relationships, and elevating the day-to-day experience across the property. The Community Connector also plays a key role in supporting site security and assisting the Assistant Property Manager with daily operational needs. This position reports directly to the VP of Property Management and serves as a vital extension of the leadership team onsite.
Key Responsibilities:
- Hospitality & First Impressions:
- Greet visitors, tenants/members, and vendors warmly, ensuring a welcoming and professional environment.
- Serve as the on-site concierge—offering support, directions, and personalized assistance for daily needs or special requests.
- Community Engagement:
- Act as a liaison between management and building occupants to encourage engagement, feedback, and satisfaction.
- Maintain a visible, approachable presence in common areas.
- Communication & Coordination:
- Respond promptly and effectively to tenants/members inquiries or concerns.
- Coordinate with internal teams (maintenance, leasing, janitorial, etc.) to ensure smooth operations and address service needs.
- Support the Assistant Property Manager with administrative tasks, camera footage, and communication efforts.
- Communicate updates, event information, and building announcements clearly and creatively.
- Facility Oversight, Security & Presentation:
- Help maintain a secure environment by monitoring visitor access, reporting unusual activity, and ensuring safety protocols are followed.
- Serve as a point of contact for day-to-day building oversight, including access control and guest/vendor check-ins.
- Monitor and maintain the appearance and functionality of common areas, reporting issues or maintenance needs promptly.
- Mail & Package Management:
- Receive, log, and organize tenant/member mail and packages with accuracy and care.
- Ensure notifications are sent to tenants/members regarding overdue package pick ups
- Keep mail/package areas tidy, clearly labeled, and well-maintained.
- Resourcefulness & Problem Solving:
- Anticipate needs before they arise and take proactive steps to resolve issues.
- Provide local area knowledge, including dining, entertainment, and service recommendations.
Qualifications:
- Strong interpersonal and communication skills with a warm, professional demeanor.
- Proven experience in hospitality, concierge, property management, or customer-facing roles.
- Experience supporting administrative or operational roles, preferably in a property management setting.
- Comfortable handling minor security or access control tasks and working in collaboration with property management.
- Event planning or community-building experience is a plus.
- Highly organized, detail-oriented, and self-motivated.
- Ability to multi-task and handle shifting priorities with grace and efficiency.
Ideal Candidate Profile:
You’re a people person who thrives on creating a sense of belonging and elevated service. You see the little things that make a big difference and go out of your way to exceed expectations. With a concierge-style approach, you don’t just answer questions—you offer experiences, solutions, and care that make others feel valued and at home. You’re dependable, calm under pressure, and serve as a trusted, professional presence in the building while offering key support to the broader property management team.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Kansas City, MO (Required)
Work Location: In person
Salary : $16 - $19