Program Manager

Brain Balance understands that the brain is central to human experience, influencing our physical, social, and emotional lives by dictating how we perceive, process, and react to the world. Optimal well-being is rooted in robust brain health and development. Developmental disruptions or deficiencies in the brain can manifest as challenging behaviors and symptoms. Fortunately, the brain's remarkable capacity for neuroplasticity, its ability to reorganize itself through experience, allows for positive change at any age. This principle is at the core of Brain Balance's approach.

The Brain Balance program leverages neuroplasticity to foster stronger, more efficient neural connections. This enhances an individual's capacity for sustained attention, distraction management, emotional and mood regulation, and behavioral control.

Extensive evidence supports the effectiveness of the Brain Balance Program®. Our published research consistently highlights significant improvements and positive outcomes reported by parents, program participants, educators, and clinicians. For further information, please visit BrainBalance.com.

Individuals interested in our mission are invited to consider the role of a Program Manager.

Program Managers at Brain Balance are pivotal to our organizational success. Reporting to the Center Director, the Program Manager is an in-center, FT position designed to oversee sensory, motor, and cognitive programs. The ideal Program Manager will be an authority on customer service, programmatic knowledge, and possess strong mentoring and coaching skills. They will grow and maintain programmatic outcomes for the student in order to drive robust center revenue and profitability. The Program Manager will have ongoing responsibility for their position specific KPIs and will work to meet and exceed budgeted re-enrollment and revenue goals on a monthly basis. They will oversee program outcomes and develop a key relationship with the parent or guardian of the student. Regular delivery of the student’s progress to the parent, guardian or participant will be a pivotal role for relationship building that drives referral business. Based on the program data points, they will monitor and adjust the program as necessary.

Program Manager responsibilities include, but are not limited to:

• Facilitating significant positive change in the lives of students aged 4 to adult.
• Manage the Center calendar for both coaches and participants
• Oversee center coaching staff, including training and program support.
• Conduct welcome, progress, mastery, and re-enrollment meetings.
• Support the Center Director in managing all aspects of client services and support.
• Maintain a high level of proficiency in all phases of the sensory, motor, and cognitive programs.
• Utilize best-in-class onsite and online training to develop the center coaching staff.
• Manage the implementation of program updates and modifications.
• Exhibit a positive demeanor that fosters excitement and enthusiasm.
• Facilitate regular team meetings with the coaching staff to address high-priority topics, student program concerns or achievements, and individualized student plans.

Successful Program Directors typically possess:

• A degree in business administration or equivalent professional experience.
• A minimum of five years of experience in management or coaching-related fields.
• Proficiency in analyzing Key Performance Indicators (KPIs).
• Strong competencies in self-awareness, self-regulation, motivation, empathy, and social skills.
• Possess profound empathy and understanding for students, especially those facing developmental challenges such as ADHD, learning disabilities, autism, or other special needs.
• Demonstrate the ability to establish rapport, engage, and inspire participants while effectively managing and redirecting off-task behaviors.
• A demonstrable commitment to the care and well-being of children.
• A proactive and self-motivated approach to ensuring a memorable experience for students at Brain Balance.
• The ability to maintain focus and effectiveness in a dynamic environment.
• Excellent verbal and written communication skills.

Physical Demands:

• This position necessitates walking, standing, bending, stooping, jumping, stretching, and occasionally lifting up to 50 lbs.

If you seek challenging yet meaningful work within a fast-paced, stimulating, and highly rewarding environment, we encourage you to join the Brain Balance team.

To apply for the Program Manager position, please submit your resume, cover letter, and salary requirements in response to this job posting.