What are the responsibilities and job description for the Phone Receptionist position at Brain & Spine Center?
Benefits:
Job Type: Full-Time
About Us
We are a busy neurology practice with multiple providers and locations, dedicated to providing excellent patient care in a supportive, professional environment. As we continue to grow, we are seeking a Phone Receptionist who can manage a high-volume phone line while maintaining excellent communication and organizational skills.
Position Summary
The Phone Receptionist will be the first point of contact for many of our patients. This role requires someone who is bilingual (English/Spanish), friendly, professional, and able to handle a large call volume efficiently while assisting patients with scheduling, rescheduling, and other needs.
Responsibilities
- 401(k) matching
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-Time
About Us
We are a busy neurology practice with multiple providers and locations, dedicated to providing excellent patient care in a supportive, professional environment. As we continue to grow, we are seeking a Phone Receptionist who can manage a high-volume phone line while maintaining excellent communication and organizational skills.
Position Summary
The Phone Receptionist will be the first point of contact for many of our patients. This role requires someone who is bilingual (English/Spanish), friendly, professional, and able to handle a large call volume efficiently while assisting patients with scheduling, rescheduling, and other needs.
Responsibilities
- Answer and direct incoming phone calls promptly and professionally.
- Schedule, reschedule, and confirm patient appointments.
- Provide general information to patients regarding office policies, procedures, and services.
- Handle messages for providers and staff with accuracy and timeliness.
- Manage voicemails, ensuring all calls are returned promptly.
- Verify and update patient information in the EMR system.
- Assist with other administrative tasks as needed.
- Bilingual in English and Spanish required (verbal and written).
- 2-3 years of medical office experience required.
- Experience with EClinicalWorks (ECW) EMR required.
- Strong multitasking ability with excellent attention to detail.
- Clear and professional communication skills.
- Ability to remain calm and courteous under pressure.
- Reliable, punctual, and able to thrive in a fast-paced environment.
- Exceptional phone etiquette.
- Strong organizational and time management skills.
- Team player with a positive attitude.
- Problem-solving and customer service oriented.
- Competitive pay ($16 – $20/hour based on experience)
- Health, dental, and vision benefits
- Paid time off and holidays
- Opportunities for growth within the practice
- Monday to Friday 07:45am-04:45pm
- No weekends or holidays
Salary : $16 - $20
