What are the responsibilities and job description for the Patient Check-In / Front Desk Coordinator position at BRAIN AND SPINE CENTER PLC?
Position Overview
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.
Key Responsibilities
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.
Key Responsibilities
- Greet patients warmly and professionally upon arrival.
- Check patients in and verify demographic, insurance, and contact information.
- Collect copays, balances, and other patient payments when applicable.
- Ensure all required patient paperwork and forms are completed.
- Confirm and update insurance information and identification.
- Notify clinical staff when patients arrive and maintain accurate patient flow.
- Answer incoming phone calls and direct calls to the appropriate department or staff member.
- Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
- Monitor the waiting room and communicate delays appropriately.
- Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff.
- Maintain patient confidentiality and follow HIPAA requirements.
- Keep the front desk and waiting area organized and professional.
- Document patient interactions and relevant information accurately.
- Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
- Follow all clinic policies and procedures.
- Help maintain a positive, respectful, and team-oriented work environment.
Salary : $18 - $20