What are the responsibilities and job description for the Receptionist position at BRADY CHAPMAN HOLLAND & ASSOCIATES INC?
Summary: The Receptionist will be the first point of contact and responsible for delivering a positive and welcoming atmosphere for our clients, visitors, and guests. This role will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Administrative Duties:
- Serve as the liaison for the office, verify identifies and welcome clients, visitors, and guests.
- Determines the purpose of each person’s visit and directs or escorts him or her to the appropriate person and location.
- Ensures all conference rooms are ready for daily scheduled meetings.
- Answers, screens, and directs phone calls to staff; takes messages when required.
- Manage office mail systems. Receives mail, documents, packages, manage courier delivery vendors.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material.
- Schedule and coordinate meetings, ensuring all logistics are handled seamlessly.
- Order lunches and arrange catering for meetings and events.
- Manage office supplies, ensuring adequate stock levels and efficient inventory management.
- Oversee printer stations and copiers, ensuring they are always in working order and tidy.
- When appropriate, send cards and flowers to employees, clients, carriers and vendors.
- Maintain Reception Desk Processes Handbook.
- Maintain BCH Welcome Boards.
- Performs administrative and clerical support tasks such as filing, photocopying, and faxing.
- Assist with building maintenance tasks as needed.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Due to the frequency of external contacts and regular exposure to customers and vendors, excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent required