What are the responsibilities and job description for the Manager, Inside Sales & Customer Support position at Bradley Professional, A Division of the Bradley Group?
Bradley Professional is seeking an experienced Manager of Inside Sales & Customer Support for a manufacturing client in Thomasville, NC.
This hands-on leadership position will oversee two Inside Sales Representatives and one Sales Support Coordinator while driving sales performance, strengthening customer relationships, and ensuring efficient sales operations.
The ideal candidate will have a strong background in sales leadership, account management, and customer service, with the ability to develop employees, improve processes, and support business growth.
Key Responsibilities
- Lead, coach, and develop the Inside Sales and Customer Support team, establishing clear goals and performance expectations.
- Build and maintain relationships with existing and prospective customers, dealers, distributors, and fleet organizations.
- Identify opportunities to grow accounts and support new business development.
- Oversee quoting, pricing, order processing, customer follow-up, and sales activities.
- Monitor sales pipelines, open quotes, customer projects, and team performance.
- Ensure accurate reporting, documentation, and order tracking within ERP and CRM systems.
- Collaborate with Outside Sales, Operations, Engineering, and Transportation to resolve customer concerns and ensure timely delivery.
- Establish and track sales KPIs, prepare reports, and provide updates to executive leadership.
- Identify opportunities to improve customer service, operational efficiency, and overall sales performance.
Qualifications
- 4–6 years of experience in sales, inside sales, account management, or customer support.
- Previous supervisory or sales management experience strongly preferred.
- Strong leadership, coaching, communication, and organizational skills.
- Experience with quoting, pricing, order management, and customer relationship management.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with ERP/CRM systems.
- Experience in commercial vehicles, truck bodies, fleet equipment, manufacturing, or industrial products highly desirable.
- Bachelor's degree in Business, Marketing, or a related field preferred.
Ideal Candidate
A motivated, customer-focused leader who enjoys developing teams, building relationships, and driving results. Must be comfortable working in a fast-paced manufacturing environment while balancing sales growth, customer satisfaction, and daily operational responsibilities.