What are the responsibilities and job description for the Services Technician position at Bradford White Corporation?
Services Technician
Job Category: Technical Services
Requisition Number: SERVI001550
Posting Details
Posted: July 21, 2026
Full-Time
On-site
LocationsShowing 1 location
Middleville, MI 493339492, USA
Job Details
Description
Primary Function:
The Services Technician I will provide customer service and technical support on Bradford White water heating products to service technicians and homeowners in a fast-paced contact center environment. Service Technicians are responsible for ensuring customer satisfaction by providing trouble shooting guidance and installation support.
Responsibilities:
Support and assist in the processing of customer claims and ensuring delivery of the appropriate service solution
Review service cases and make determination of any site-related or component-related problems
Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
Defuse and resolve more difficult and challenging technical issues
Job Requirements:
3-5 years of experience in a customer service
Comfortable in a fast-paced contact center environment
Installation and servicing of plumbing and HVAC/R products is ideal, but not required
Familiar with common practices and terminology in the field of HVAC/Plumbing services preferred
High school diploma or equivalent; Associates degree or technical certification in HVAC or Plumbing desirable
Strong verbal and written communications skills
Experience with escalation resolution
Ability to work in a collaborative environment and independently
Qualifications
Experience
Required
3-5 years:
Customer Service