What are the responsibilities and job description for the Client Onboarding Analyst | 6-Month Temporary Assignment position at Bradesco Bank?
Only candidates with US Work Authorization will be considered.
Job Summary: Performs and understand the various duties within a department. Employee will assist with three main functions servicing both Brazil and LATAM sales teams concerning client acquisition, front office support and account services for both Bank and Investment accounts.
Primary Responsibilities:
- Assist in the onboarding of new clients, collecting documentation, supporting the Sales Team, interacting with BOT, RST, Compliance and Operations.
- Coordinating onboarding and maintenances processes daily
- Organize and assist the team with processes and procedures
- Interact with compliance and CRA for enhancement of workflow
- Opening of new accounts – collecting documentation, creating onboarding documents and running the necessary procedures to follow the ban’s policies.
- Maintenance of accounts - collect/organize documentation, creating maintenance documents and running the necessary procedures to follow the bank’s policies
- Review of procedures for improvement of onboarding quality
- Prepare new account documentation for bank and investment accounts ensuring accuracy and completeness, including KYC and account monitoring.
- Opens new accounts, CD’s, loans, cross-sells bank services, credit cards, check orders, etc.
- Coordinate KYC/AML processes and procedures for client portfolio exercising judgment regarding proper handling of customer requests in the absence of: Relationship Manager, Private Banking Officer and/or Country Manager.
- Adhere to Bank’s Anti Money Laundering Procedures stipulated and required by the BSA department.
- Ensure a high level of customer satisfaction while adhering to Bradesco Bank’s and Bradesco Investments’ policies, procedures, auditing, and regulatory requirements.
- Provide Client Services on several fronts, including and not limited to processing check deposits, research returned mail (statements, advices, etc.), process stop payments, dormant accounts, W-8, Internet Banking Enrollments, E-Statements, Reference Letter, items received through mail, etc.
- Interact with clients via telephone, email and/or personal to research and resolve account inquiries, return items, etc. and provide appropriate follow through.
- Handle customer inquiries, exercise initiative in researching, analyzing, and resolving problems.
- Solicit customers’ feedback and identify problem trends for improvement actions.
Education and Experience: HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities.
Language Skills: Excellent Written/Verbal skills in English/Spanish/Portuguese
Computer Skills: To perform the job successfully, an individual should have knowledge of Database software, internet software, and excellent knowledge of Microsoft Office.
Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.