Pump Application Inside Sales

About the Role

The Pump Application Inside Sales position will be a technical resource for the field sales and service teams in the selection, application, quotation, and the sale of new systems, pumps, parts and repairs. Assists the sales and service teams in handling internal order processing and servicing internal and external customers. The Pump Application Inside Sales role must be able to establish and maintain strong relationships with both internal and external customers.

Responsibilities

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Collaborate with outside sales to generate accurate and competitive proposals.
• Review project specifications, drawings, and application needs.
• Prepare detailed submittals, quotations, and order documents within target window.
• Provide product data, installation guidance, and application knowledge to internal teams.
• Provide value-added solutions designed to optimize long-term ownership costs for our clients.
• Assist with pump, blower, and vacuum sizing, system design, and troubleshooting.
• Communicate shipping status of open orders to customers.
• Handle return and warranty issues for pump department orders.
• Responsible for managing open order report.
• Make sales calls with sales people and/or service technicians when required to assure customer satisfaction.
• Maintains contact with client by communicating with sales team and investigating customer opportunities.
• Provides technical assistance to sales people, customers, and service department.
• Continually develops technical expertise on company products, competing products and new products.
• Shares knowledge of industry, prospects, and clients with Company colleagues.
• Demonstrates excellent attendance, punctuality and a positive attitude.
• Performs additional duties as assigned.