What are the responsibilities and job description for the Admin Support position at BQ & Associates?
Admin Support Staff are expected to answer telephone calls and greet customers Monday – Friday from 8:00 a.m. to 5:00 p.m. This position will also help with data entry in relation to garnishments, judgments and other legal paperwork. This position is an entry level position.
Essential Duties and Responsibilities:
- Professionally answer, screen and direct all incoming telephone calls.
- Greet guests and employees in a professional, friendly, hospitable manner.
- Maintain regular attendance.
- Open, sort, and process incoming mail.
- Accurate data entry to include: case identification number; returns of service for garnishments, summons service and executions; postal returns, credit bureau; and code judgment card notifications with the account breakdown.
- Prepare and send all certified mailings to include: garnishments, summons service, affidavits of service for alternate service process, certified mailings of judgment debtor garnishment notices.
- Filing of documents throughout the company.
- Scanning of all legal documents.
- Process outgoing mail as needed.
- Maintain confidentiality of clients, firm information, cases, staff and contacts.
- Other duties as assigned.
Education/Experience Requirements:
- High school diploma or GED.
- Minimum 1 year customer service
- Minimum 1 year phone experience
- Must be able to pass background check (credit/criminal) and a 10 panel drug screen.
Knowledge/Skills:
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Knowledge of MS office (Word, Excel, Outlook)
- Ability to present professional appearance and demeanor in a professional office setting.
Physical Demands:
- Ability to sit at a desk for long periods of time
- Ability to write, type, see, hear, and use telephone, computer, and other office equipment.
- Ability to walk, climb steps, bend, and stoop.
- Ability to lift up to 25 lbs.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What salary range are you looking for?
Work Location: In person