What are the responsibilities and job description for the NetSuite Senior Support Consultant position at BPM LLP?
BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.
Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.
What you get:
Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
Who is successful at BPM:
· Caring people who put others first
· Self-starters who embody the BPM entrepreneurial spirit
· Authentic individuals with a diverse point of view
· Lifelong learners with a drive to excel
· Resilient people who rise to the occasion
We are seeking a highly skilled and experienced NetSuite Support Senior Consultant to join our growing Support Organization. This is a newly created position designed to meet the increasing demand for U.S. based NetSuite support resources within our managed services team.
As a Senior Consultant, you will provide hands-on support, configuration, and optimization of NetSuite environments for our clients. You will work closely with stakeholders to troubleshoot issues, implement enhancements, and ensure the platform is aligned with business needs. This role is ideal for a self-driven, analytical professional who thrives on solving challenging problems, works with minimal handholding, and takes ownership from issue to resolution.
Responsibilities: - Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets.
- Analyze, troubleshoot, and resolve functional and technical (with help of our developers) issues, often involving complex inter-module or integration dependencies.
- Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements.
- Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution.
- Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition.
- Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases.
- Identify and drive continuous improvement initiatives within client environments and the Managed Services framework.
- Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.
- 4 years of hands-on NetSuite experience, including support and implementation.
- NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred.
- Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B).
- Excellent problem-solving, communication, and client-facing skills.
- Ability to work independently and manage multiple support cases simultaneously.
- Bachelor’s degree in accounting, Finance, Information Systems, or related field.
Wondering if you should apply?
At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.
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BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BPM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.