What are the responsibilities and job description for the Army Vantage Field Service Representative (FSR) – Army Digital Modernization Support position at BPA Services?
About BPA Services
BPA Services (BPAS) is a certified small business with more than 18 years of experience supporting federal agencies through systems engineering, enterprise modernization, data analytics, operational support, and business transformation initiatives. BPAS supports complex federal environments through disciplined processes, strong quality standards, and practical solutions that improve operational outcomes.
Position Overview
BPAS is seeking a highly motivated Army Vantage Field Service Representative (FSR) to support an anticipated Department of Defense modernization initiative. This position supports transition efforts from manual and locally managed workflows to enterprise-integrated processes utilizing Army Vantage and Microsoft technologies.
The selected candidate will work directly with operational stakeholders, leadership, and enterprise teams to facilitate workflow modernization, improve adoption, support integration activities, and help drive enterprise visibility initiatives.
This role is contingent upon contract award.
Responsibilities
- Serve as primary onsite Field Service Representative supporting Army Vantage implementation efforts
- Coordinate data integration activities and support enterprise ingestion processes
- Track integration dependencies, blockers, and resolution activities
- Facilitate current-state and future-state workflow documentation sessions
- Develop workflow diagrams and transition documentation
- Support pilot implementation and process transition efforts
- Conduct role-based user training and sustainment support
- Develop quick reference guides and self-service resources
- Produce integration status reports and dashboard readiness assessments
- Support leadership reporting and briefing preparation
- Participate in stakeholder coordination meetings across operational and governance teams
- Track lessons learned and support scalable implementation approaches
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5 years of experience supporting DoD or federal programs
- Experience supporting business process improvement, workflow modernization, or enterprise transformation initiatives
- Experience with stakeholder engagement and coordination across multiple organizations
- Strong written and verbal communication skills
- Experience developing documentation, reports, SOPs, or process diagrams
- Ability to work onsite in Alexandria, VA
Preferred Qualifications
- Experience with Army Vantage
- Experience with Microsoft Power BI
- Experience with Microsoft Power Automate
- Experience with Microsoft SharePoint
- Experience supporting Army organizations or S-Shop functions
- Experience with change management or training delivery
- Familiarity with data governance and enterprise reporting environments
- Prior military or Army support experience preferred
- Public Trust eligibility
Desired Skills
- Process improvement
- Workflow documentation
- Change management
- User adoption
- Stakeholder engagement
- Dashboard reporting
- Training development
- Requirements gathering
- Cross-functional coordination
Why Join BPAS?
- Opportunity to support meaningful federal modernization initiatives
- Work alongside experienced federal and technology professionals
- Small business environment with direct impact opportunities
- Potential long-term growth across multiple DoD and civilian agency programs
Army Vantage | Power BI | SharePoint | Change Management | Process Improvement | Workflow Analyst | Business Analyst | Army | Digital Transformation | DoD | Field Service Representative
Pay: $120,000.00 - $145,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Education:
- Bachelor's (Required)
Experience:
- Supporting DOD: 5 years (Preferred)
Work Location: In person
Salary : $120,000 - $145,000