Vice President, Truck Service Support

The Vice President, Truck Service Support, Enablement & Field Support is accountable for enabling consistent, high-quality execution of Truck Service strategies across company and franchise locations.

This role leads the integration of program strategy, vendor/category management, franchise performance, and field support capabilities, ensuring alignment between enterprise priorities and field-level execution.

The VP drives transformation in how Truck Service delivers results—building scalable programs, strengthening field capability, and ensuring operational consistency across the network.

Key Responsibilities

Enterprise Enablement Strategy

• Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
• Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
• Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
• Establish governance to ensure alignment, accountability, and measurable outcomes
  
  

Program & Category Integration

• Provide strategic leadership to:
• Director, Tire Programs
• Director, Parts, Oil & Labor Programs
• Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
• Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
• Drive simplification and standardization across program offerings
  

Franchise Performance Enablement

• Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
• Establish a consistent model for franchise engagement, performance management, and capability development
• Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
• Drive alignment in operational standards, customer experience, and program adoption
  
  

Field Support & Execution Capability

• Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
• Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
• Build capability in operational excellence, problem-solving, and performance management
• Establish consistent performance management, coaching, and accountability frameworks across the field
  
  

Operational Performance & Continuous Improvement

• Own enterprise visibility into program adoption, operational consistency, and performance drivers
• Drive continuous improvement through standardization, root cause analysis, and scalable solutions
• Ensure alignment between program intent and field execution outcomes
• Partner with Operations leadership to identify and close performance gaps
  
  

Cross-Functional Leadership

• Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture
• Align vendor strategies, financial performance, and operational capabilities
• Lead enterprise change initiatives, ensuring adoption and sustained impact
• Influence senior stakeholders and align across competing priorities
  
  

Leadership & Organizational Capability

• Lead and develop a multi-layered leadership organization across:
• Program Directors
• Franchise leadership
• Field Support teams
• Build capability in program strategy, vendor management, and field execution
• Establish a culture of accountability, continuous improvement, and performance discipline
• Ensure strong succession planning and leadership pipeline
  

Scope & Impact

• Enterprise accountability for Truck Service enablement, program integration, and field execution capability
• Significant influence on margin performance, cost structure, service consistency, and program adoption
• Acts as the critical link between enterprise strategy and field results
  
  

What We’d Like To See

• Bachelor’s degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus
• Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments
• Proven success leading enterprise functions, large cross-functional organizations, or field enablement models
• Strong commercial and financial acumen, with experience influencing margin performance and cost optimization
• Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations
• Experience integrating program strategy, vendor management, and field execution
• Strong analytical and problem-solving capabilities with a data-driven approach
• Excellent communication and executive presence, with ability to influence senior stakeholders
• Ability to travel as required to support business priorities
  
  

Key Relationships

• Truck Service Operations Leadership
• Finance, Procurement, and Supply Chain
• People & Culture and Learning & Development
• Franchise Leadership
• Field Support Teams
  
  

Why Join Us?

We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where varied perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.