What are the responsibilities and job description for the Pharmacy Clerk Outpatient (Casual Call, Day Shift) position at Bozeman Deaconess Hospital?
Position Summary:
The Pharmacy Clerk is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, running the register, maintaining the over the counter area, and other clerical duties. Follows organization and department procedures to complete tasks in a timely manner. Assists with stocking and inventory tasks.
Minimum Qualifications:
Required
- 16 years old or older
- Good communication skills
- Good customer service skills
Preferred
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
- Greets on site and telephone customers promptly and appropriately.
- Handle cash register transactions and accurately enter sales information into cash registers.
- Refer patients/customers to pharmacist/technician when appropriate.
- Assist customers by selling prescriptions and/or other products.
- Ensure the correct medication, supplies and equipment are received by the patient.
- Maintains adequate OTC inventories and supplies to meet the needs of customers. Order, receive, price and put stock into inventory.
- Maintains and orders non-billable pharmacy supplies. Oral syringes, bags, vials, etc.
- Performs a variety of non-prescription data entry and report generating tasks.
- Enters charges and credits for accurate adjudication and reconciliation of patient accounts and third-party claims billing as appropriate.
- Handle all preparation for mailing, delivery and curbside delivery of prescriptions.
- Ring all A/R payments, 3rd party payments and end of month payments into register.
- Manage all returns to the pharmacy distribution center.
- Responsible for training and supervising volunteers.
- Maintain the OTC area for cleanliness and stock.
- Regularly check for outdated OTC products.
Knowledge, Skills, and Abilities
- Strong business acumen, communication and interpersonal skills.
- Ability to work in a busy and stressful environment with varied shifts. Be able to stand for 8 to 10 hours daily.
- Must be able to work effectively in a team environment, and possess the ability to handle multiple tasks with ease.
- Computer applications, MS Office, cash register, internet applications and standard office equipment.
Schedule Requirements
- This role requires regular and sustained attendance.
- The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
- On-call work may be required to respond promptly to organizational, patient, or employee needs.
Physical Requirements
- Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
- Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
- Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
- Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
- Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
- Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
- Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
- Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
- Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
- Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
- Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
- Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.
- Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.