Co-op Front End Shift Supervisor

A full-time position is available. Shifts are on Tuesday 11am-7pm, Wednesday 7am-3pm, Thursday 1:30pm-9:30pm, Friday 11am- 7pm, and Saturday 7am-3pm. We are seeking an individual with experience in retail, customer service, and cash handling. If you have supervisory or leadership experience, that's a plus!

Purpose: Provide leadership, coaching, and training for Cashiers and friendly, attentive, and prompt service in all roles and duties. Direct cashier, Co-Go, and stocking duties for Cashiers throughout the shift to ensure efficiency and accuracy of Cashier operations.

General Responsibilities of Co-op Shift Supervisor positions

• Consistently demonstrate and encourage efficient, accurate and effective habits and task management. 
• Help to create and maintain a positive, professional, and productive work environment even in challenging situations.
• Train and coach new and other employees, use and maintain knowledge of department protocols and procedures and current training materials. 
• Be an available resource for staff on all current Co-op and department policies, procedures, and job-related tasks when on shift.
• Participate in the Co-op’s Coaching and Correction program via verbal coaching and redirection of the team members as needed. 
• Serve as communication link between staff and department managers; communicate department and all personnel-related issues to the Front End Service Manager or Front End Assistant Manager promptly.
• Check and respond to work emails in a timely manner.
• Behave in accordance with the Co-op’s Conduct Commitment; report any received complaints of harassment and discrimination to a manager, the HR Manager, or the GM.

Specific Responsibilities of Front End Shift Supervisor

• As Person in Charge (PIC), manage daily shift flow, team priorities, and breaks to meet the needs of the business.
• Be available for and assist with problem-solving throughout shift, including customer service needs.
• Work with Managers using established systems to ensure inventory and financial accuracy through regular data maintenance and other activities. 
• Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Help others fix mistakes; call managers for assistance as needed. 
• Comply with government regulations regarding SNAP benefits/EBT cards, and alcohol sales. 
• Assist customers in becoming members by providing information, selling memberships, and completing membership forms. 
• Provide information to the Scan Department regarding price discrepancies. 
• Understand and implement Special Order purchasing according to policy; be available to assist with Special Order questions. 
• Be familiar with Store Solutions in case of emergencies or other store-related issues working with other on-duty Managers or Shift Supervisors. 
• Keep an eye out for theft; stay current on Co-op shoplifting procedures and policies and assist with suspected shoplifting situations. 

Cash Responsibilities

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared. 
• Maintain security of store during shift, ensuring that store is opened and closed following security procedures; ensure that cash cabinet remains locked. 
• Count and verify accuracy of cash box and all drawers, complete excel logs and ensure cash is always secure. 

Co-Go (Online Order fulfillment) Duties

• As PIC, lead Co-Go process throughout shift; direct Co-Go pickers as needed to ensure orders in queue are being filled in a timely and accurate manner.
• Provide excellent, proactive service answering Co-Go customer phone calls and emails, resolving issues with orders, and handling challenging customer situations.
• Review, prioritize, and manage curbside orders as they are placed. 
• Remain informed utilizing communication log; communicate effectively with teammates, Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
• Select online order items in a timely, efficient, and careful manner following the Co-Go standards to ensure order quality.
• Use a digital tool in selecting and check-out processes, communicate, document, and troubleshoot issues.
• Properly bag and/or package orders, safely transport to and from staging area, and load orders to customer vehicles.
• Organize, clean, and prepare staging area(s); comply with company regulations/standards for product freshness, food safety, and sanitation.
• Work independently in a fast-paced work environment which requires detailed work and accuracy.

Other

• Ensure shelves/coolers are fully stocked and rotated as assigned; complete temperature checks following protocols 
• Complete other duties as assigned.