Tiger Team - Full Time

Description

Starting at $19.50!!

Organization Information:

The Boys & Girls Clubs of the Midlands (BGCM), an affiliate of Boys & Girls Clubs of America, is a comprehensive out-of-school provider designed to support the most vulnerable youth in the Midlands. Our vision is to provide a world-class Club Experience that assures success is within reach of every young person who enters our doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and leadership, and living a healthy lifestyle. It is our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, healthy, and caring members of society. Safety, Accountability, Positivity, Integrity, Professionalism, and Respectfulness are our core values that are embedded in our everyday culture.

Position Summary:

The Traveling Club Experience Professional is a member of the BGCM Tiger Team and serves as a flexible, on-demand extension of Club leadership across all BGCM sites. Assigned by the Area Manager, COO or HR based on Club needs, this role steps into any Club and immediately becomes the Club Director's right hand and the heartbeat of the daily Club Experience. The Traveling CEP owns how it feels to walk through our doors at every site: a safe and positive environment, supportive relationships, fun that members talk about at home, real opportunities to lead and belong, and clear, consistently held expectations. This person leads the daily flow of the Club-arrival, transitions, activity areas, and closing-sets the tone with members and staff, and serves as the leader on site when a Club Director is away. The Traveling CEP fills coverage gaps, stabilizes Clubs during staffing shortages or transitions, and helps carry consistent BGCM standards and best practices from one site to the next. Member recognition remains a signature responsibility: wherever they are assigned, the Traveling CEP makes sure young people are seen, celebrated, and known by name. This person thrives on variety, adapts quickly to new teams and environments, and is always ready to jump in and lead any activity, at any Club, on any day. Their enthusiasm and leadership inspire members and motivate staff to take initiative, collaborate, and create impactful experiences for youth every day.

Essential Functions:

Multi-Site Support and Flexibility:

• Support all BGCM Clubs based on priority needs, including staffing shortages, Club Director absences, leadership transitions, special events, and program launches
• Collaborate daily with the Director of Operations and Operations Leaders to confirm site assignments and priorities; adjust quickly when assignments change
• Quickly learn each Club's layout, routines, members, staff, and safety procedures, and integrate seamlessly into the on-site team
• Serve as the leader on site in a Club Director's absence, maintaining continuity of operations and communicating clearly with the Director of Operations
• Promote consistency of BGCM standards, expectations, and the Club Experience across all sites; share effective practices observed at one Club with others
• Provide feedback to the Director of Operations on site trends, needs, and opportunities observed across Clubs
• Assist with front office duties when needed

A Safe and Positive Environment:

• Serve as the assigned Club Director's right hand in daily Club operations
• Maintain required DHHS staff-to-member ratios, supervision coverage, and safety practices in every space, at all times, at every site
• Conduct daily walkthroughs of program spaces, gym, and outdoor areas to confirm they are clean, safe, well-supplied, and ready for members
• Respond to incidents, behavior concerns, and emergencies calmly and consistently; complete accurate documentation and communicate promptly with the Club Director, Director of Operations, and families
• Model and reinforce BGCM core values-Safety, Accountability, Positivity, Integrity, Professionalism, and Respectfulness-in every interaction

Member Recognition (a signature responsibility of this role):

• Lead and strengthen each assigned Club's member recognition system so that it is high-energy, visible, frequent, and celebrates effort, character, attendance, growth, leadership, and everyday wins
• Help ensure every member is recognized by name over the course of the year, with special attention to the quiet, newest, and most vulnerable members
• Support consistent recognition practices across BGCM Clubs and share successful ideas between sites
• Share recognition moments with families, schools, and BGCM Marketing to extend the celebration beyond the Club

Fun, Culture, and Belonging:

• Plan and lead the FUN-Club-wide events, theme weeks, tournaments, talent shows, field trips, and traditions that make members choose the Club over anywhere else
• Build genuine, appropriate relationships with members at every site; learn their names, interests, and what is going on in their world
• Create a Club culture where every member feels safe, welcomed, and like they belong from the very first day

Supporting the Team and Setting Expectations:

• Provide day-to-day leadership, direction, and coaching to Program Specialists and on-site staff; formal performance management is retained by the Club Director
• Set clear, observable expectations for members and staff and hold them consistently and fairly, every day, with every person
• Conduct informal observations of staff on the floor and deliver strengths-based, reflective feedback that helps people grow

Creating Opportunities and Partnering for Program Quality:

• Partner with Program Leads and Youth Development Professionals to ensure programming is well attended, well supported, and well loved by members
• Prepare the Club for program delivery-space, supplies, equipment, technology, transitions, and member groupings-so YDPs can focus on program quality
• Step in to deliver or co-facilitate programming when needed, using BGCM/BGCA curricula, the 5 Key Elements of Positive Youth Development, and Program Quality Assessment (PQA) standards
• Recruit members into programs and opportunities, especially members who would not sign up on their own
• Work closely with the Program Team, Program Leads, and Youth Development Professionals to develop, coordinate, and maintain a balanced Club program schedule that aligns with member interests, organizational priorities, and program quality standards

Family Engagement, Data, and Administration:

• Build warm, proactive relationships with parents and caregivers; communicate about member successes, not only concerns
• Lead or support family engagement moments such as showcases, family nights, and celebration events
• Ensure accurate daily attendance, scan compliance, meal records, and member data in KidTrax/CitySpan at each assigned site, and report issues promptly
• Provide transportation for members in BGCM vehicles when needed

General Requirements:

• Ability to earn and maintain mandatory CPR & First Aid certification, or obtain within 6 months of hire
• Maintain a valid driver's license and meet eligibility requirements to drive a BGCM vehicle
• Must be able to pass a drug test, criminal background check, and driving record review
• Must have reliable transportation to travel between Club sites and meetings
• Must have regular and reliable attendance
• Flexibility to work at different sites on short notice, including occasional evenings and weekends
• Other duties may be assigned

Qualifications:

• Experience in youth development, out-of-school time, education, recreation, or a related field
• Bachelor's degree preferred, or equivalent work experience required
• Prior experience leading, coaching, or directing a team of staff or volunteers preferred
• Bilingual a plus
• Demonstrated ability to build trusting relationships with young people quickly and to set and hold high expectations with warmth
• Demonstrated ability to adapt to new environments, teams, and routines with ease
• Genuine energy and creativity for planning fun, events, and recognition that young people actually get excited about
• Experience working with and demonstrating compassion toward vulnerable populations and individuals with diverse backgrounds, both individually and in groups
• Commitment to the organization's mission, vision, and values, which includes an understanding of and commitment to Youth Development
• Ability to remain calm, decisive, and solutions-focused in a fast-moving, high-energy environment
• Conflict resolution and problem-solving skills
• Strong written, verbal, and virtual communication skills
• Proficiency with Microsoft Suite (Teams, Word, Excel, Outlook), Google Platform, and the ability to learn KidTrax/CitySpan and other BGCM systems
• Ability to schedule, lead, and manage tasks effectively while staying visible and present on the Club floor
• Love of learning and curiosity about emerging issues and research in Youth Development

Knowledge, Skills, Abilities & Competencies (KSACs):
• Knowledge: Youth Development, Leadership & Management, Human Resources, Safety & Risk Management, Community Engagement, Communication, Multi-Site Operations.
• Skills: Communication, Coaching, Leadership, Relationship Building, Budget Management, Problem Solving, Decision Making, Organization, Conflict Resolution, Accountability, Time Management.
• Abilities: Strategic Thinking, Emotional Intelligence, Professional Judgment, Initiative, Adaptability, Flexibility, Written and Verbal Communication.
• Competencies: Accountability, Communication, Developing Others, Decision Making, Problem Solving, Relationship Building, Planning & Organizing, Leadership, Adaptability.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to spend the majority of the workday on the Club floor, standing, walking, and actively supervising members
• Must be able to participate in active recreation and games with members, indoors and outdoors, in varying weather conditions
• Must be able to move quickly in response to a safety concern or emergency
• Must be able to frequently talk or hear, including projecting the voice in a loud gym or program space
• Must be able to regularly lift and/or move 15-25 lbs., and occasionally more with assistance, in a sound and safe manner
• Must be able to effectively operate the telephone system, two-way radios, and other office equipment
• Must be able to deal with normal levels of stress
• Must be able to travel between BGCM Club sites regularly, often on short notice
• Must be able to work at special events, including occasional evenings and weekends
• Must possess a valid driver's license, maintain an acceptable motor vehicle record (MVR), and meet Boys & Girls Clubs of the Midlands' vehicle insurance eligibility requirements to transport members and perform job-related travel.

Working Conditions:

• Daily or weekly site assignments that may change based on organizational needs
• Workload may fluctuate throughout the year
• Typical Club environment: work must be completed satisfactorily in a setting with significant distractions, including staff, members, parents, volunteers, and vendors moving through and conversing, phones ringing, loud noises, and frequent interruptions
• Outdoor weather conditions

Job Performance Expectations:

• Accountability - commitment to youth development and the stewardship of resources
• Integrity and Ethics - honesty, fairness, transparency, and consistency
• Job Knowledge - continuous learning to include all BGCA and mandated State of Nebraska/Iowa certifications and grant certifications to remain compliant and progressive
• Quality - continued improvement
• Teamwork - demonstrated solidarity to meaningful and considerate relationships
• Flexibility - readiness to serve wherever BGCM members need us most
• Member Experience - every member, at every Club, is safe, known by name, recognized, and glad they came today

Salary : $20