Home Base Case Manager (2447)

The Home Base Case Manager provides services and interventions to area youth and families experiencing challenges related to running away and/or homelessness or transience.  This position is responsible for supporting the facilitation and delivery in all program areas; Care Packages, Case Management, Prevention and Awareness Education, Wellness Groups, Crisis Intervention/Hotline, and Outreach.

Essential Job Functions

Operations

• Adhere to Runaway & Homeless Youth (RHY) program legislation and funding requirements to implement, enhance, and/or strengthen strategies that provide RHY access to support services.
• Provide support that enhances safety, social and emotional well-being, self-sufficiency, and helps build permanence connections and positive social networks.
• Respond promptly to program referrals and maintain an active caseload, consistently meeting with clients.
• Perform hotline responsibilities and related tasks.
• Collaborate with school staff and other outside agencies to assess and meet youth needs.
• Establish and maintain strong collaborative relationships with schools, law enforcement, county human services, and other community-based social service agencies.
• Conduct Prevention Education and Outreach activities.
• Remain updated on community trends, data, and statistics as it relates to the RHY population.
• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
• Support and guide youth in developing skills to enhance their overall wellness (i.e. physical mental, emotional, independent living, etc.).
• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.

• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
• Support team development and performance, inclusive of but not limited to active listening, team-based learning, recognition, fun, and transparent communications. 
• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
• Support the planning, implementation, execution, and evaluation of special projects.
• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
• Actively and substantially contribute to a healthy organizational culture characterized by the core elements of trust, inclusion, belonging, autonomy, position mastery, and purpose.
• Finish work by established deadlines within the framework of established guidelines and policies.
• Address issues and concerns in a professional, respectful, and courteous manner.
• Ensure records are up-to date, accurate, and organized.
• Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilities while continuing to work toward longer-term objectives.

Resource Development

• Work to understand how your actions and contributions to quality work and to maximization of resources enhance the organization’s fundraising efforts and its overall financial health.
• Support fundraising, donor stewardship, and Board engagement activities.

Safety and Risk Management

• Participate-in and conduct YFS Safety Checks as scheduled.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the development and implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.

Talent Development

• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
• Participate in available coaching opportunities, regular one-on-one meetings with your supervisor, performance evaluations, and goal setting.
• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.

Other duties as assigned.

The Home Base Case Manager requires a majority combination of the following:

Education and Experience

• Bachelor’s degree in Social Work, Counseling, Criminal Justice Human Services, or related field.
• Experience working with and providing support services to individuals and/or groups of vulnerable youth.
• Experience in provision of Case Management.
• Experience measuring and meeting grant outcomes.

Skills and Requirements

• Demonstrates passion and commitment to work with vulnerable populations of youth from diverse backgrounds, cultures, identities, and experiences.
• Knowledge of youth development, crisis intervention, strength-based interventions.
• Knowledge of community resources.
• Ability to work independently and as part of a team.
• Strong advocacy skills.
• Driver’s license and access to a vehicle.
• Ability to work in a variety of settings and environments.
• Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers, software, and other technology tools.
• Ability to establish and maintain effective working relationships with others.

Key Characteristics

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
• Operates with excellence in mind in all matters.

Working Conditions

Work will primarily occur in a climate-controlled environment with minimal potential for safety or health hazards.  Work environments may include in office, schools, social service agencies, client homes (on a director approved basis), and other community locations. This position may include flexible working arrangements, such as remote work and compressed workweeks, subject to supervisory approval. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands include:

• Must be able to move independently indoors and outdoors.
• Must be able to operate a computer and other office productivity equipment, such as a phone and photocopier.
• Must be able to communicate efficiently and effectively.
• Must be able to quickly detect safety concerns.
• Must be able to move equipment and supplies required to perform the position’s responsibilities.
• Must be able to work effectively in an environment where the noise level may be loud at times.

Reasonable accommodation will be made to enable individuals with documented disabilities to perform essential functions.

Disclaimer

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Salary : $19 - $22