Member Services Associate (Front Desk Receptionist)

Our Mission and Core Values:

To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

Self-Determination: We believe that every child is capable of greatness and has liberty to make choices that can lead to a better life. Our role is not to prescribe a path for young people, but to inspire and enable them to uncover their own unique strengths, gifts, and abilities.

Optimism:Serving young people is itself a hopeful act. We believe the best is possible for our youth, which inspires us to maintain a strong work ethic, actively engage in solving problems, and remain flexible during difficult periods.

Accountability: We do what we say and hold each other to the highest standards; we are impeccable stewards of all our resources.

Respect: We honor diversity and inclusion, treat others with respect, and express gratitude; we embrace alternative ways of thinking.

Excellence: We excel in service delivery, rigorously measure impact, and work to continuously improve ourselves and our organization; we are innovative.

Position Overview: The Boys and Girls Club of Henderson County is seeking a dynamic and dedicated Full-Time Member Services Associate to join our team. As a vital member of our organization, you will be responsible for creating a positive and welcoming environment for club members and their families. You will contribute to the implementation of programs, services, and activities that promote the academic, social, and emotional development of youth in our community. Bilingual in English and Spanish is highly preferred.

Key Responsibilities:

• Greet club members, families, and visitors with a friendly and welcoming demeanor, creating a positive first impression. Bilingual in English and Spanish preferred.
• Provide exceptional customer service by addressing inquiries, concerns, and requests from club members, parents, and guardians in a timely and professional manner.
• Register new members and maintain accurate membership records in the club's database system, keeping member and household accounts up to date.
• Complete daily opening and closing procedures, including preparing front desk equipment and daily attendance and sign-out documentation.
• Assist with member check-in and dismissal procedures, including verifying identification of authorized adults during pickup.
• Manage the visitor and volunteer check-in process, including maintaining logs and issuing guest passes.
• Collaborate with other staff members to coordinate and execute club events, programs, and special activities.
• Coordinate with program staff regarding member intakes, registrations, and referrals from partner agencies.
• Monitor and maintain a safe and clean environment, including the front desk, lobby, and common areas; reporting any safety hazards or issues to the appropriate personnel, ordering and stocking first aid supplies and distributing member's prescribed medications as necessary.
• Maintain accurate medication records and documentation in accordance with club procedures; provide first aid to members as needed.
• Support the implementation of club policies and procedures to ensure the safety and well-being of all members and staff.
• Communicate effectively with parents and guardians, providing updates and family announcements regarding club activities, events, and member progress.
• Assist with administrative tasks such as data entry, filing, record-keeping, and general office operations.
• Maintain lobby displays and materials, including flyers, sign-ups, bulletin boards, and Lost & Found.
• Receive and process in-kind donations in accordance with organizational procedures.
• Represent the Boys & Girls Club at community functions when scheduled.
• Foster a positive and inclusive club culture that encourages respect, teamwork, and personal growth among members.
• Attend staff meetings, trainings, and professional development sessions to enhance skills and knowledge relevant to the role.
• Assist in Resource Development and other additional duties assigned by leadership

Qualifications:

• High school diploma or equivalent required.
• Previous experience working with children and youth in a club, camp, school, or similar setting is a plus.
• Excellent interpersonal and communication skills, with the ability to relate to diverse groups of people.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using basic computer software (Google Suite) and willingness to learn new software systems.
• Experience using CRM or Member Tracking software a plus.
• Passion for working with young people and contributing to their positive development.
• Flexibility in working schedule, including evenings and weekends as needed.
• CPR and First Aid certification (or willingness to obtain).
• A commitment to the mission and values of the Boys and Girls Club organization.
• Must pass criminal background check and drug screen.

Benefits:

Opportunities for advancement

Medical, Vision, Dental, LI, STD/LTD, EAP

Paid time off available

Paid on-the-job training

Up to 10 annual paid Holidays off

Starting $19/hour – Full-time, non-exempt

Physical Requirements/Work Environment:

Physical requirements include some physical exertion such as lifting, stretching and bending in Club setting and can include sitting and standing for long periods.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, skills, or qualifications required for the role.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Experience using CRM or Member Tracking software

Experience:

• Office clerical : 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Work Location: In person

Salary : $19