What are the responsibilities and job description for the Full-Time Member Services Coordinator position at Boys and Girls Club of Central Wyoming?
Member Services Coor.
Full-Time Member Services Coordinator
Boys & Girls Clubs of Central Wyoming (BGCCW)
Location: Riverton | Status: Full-Time | Hours: 10a – 6p | Type: Clerical
Position Summary
The Member Services Coordinator serves as the front-line point of contact for families and members, managing daily check-in/check-out, member accounts, program registration, and front desk operations. This role supports accurate fee collection, documentation, and provides excellent customer service while helping ensure a safe and welcoming Club environment.
Key Responsibilities
Check members in and out daily; serve as the welcoming face of the Club
Support parents with Parent Portal registration and account questions
Create and manage member charges; collect and document payments
Maintain accurate member and financial records; run reports as needed
Reconcile daily cash, checks, and online payments with MMS reports
Contact families regarding outstanding balances and missing paperwork
Verify authorized pick-up and monitor front entrance for member safety
Provide basic technical support for the Parent Portal and member management system
Coordinate with the Finance Department on billing and payment plans
Perform general clerical duties and support Club events/fundraisers as needed
Qualifications
Strong customer service and communication skills
Proficiency with computers (Microsoft Word and Excel)
Basic understanding of financial processes
Highly organized, detail-oriented, and able to multitask
Professional, patient, and positive demeanor
Benefits & Compensation
Wage: $14-$18 per hour (DOE)
Health, Dental, and Vision Insurance
Life Insurance Policy
401(k)
Paid Vacation Time
- Paid Sick Leave
Salary : $14 - $18