Conference Manager

Overview

This Conference Management position is a blend of all aspects of conference planning at Big Sky Resort.  This position will manage all needs for large conference groups, require leadership of the other conference managers, assist with in-house conference needs, as well as offer event support when necessary. The position will also assist the Director in assigning groups, updating Amadeus platform, and communication with the CS team.  In general, this position assists the Conference Services (CS) department including Conference Managers, Conference Kitchen Team, Department Heads, and Conference Services Banquet Staff. 

Responsibilities

• Plans, organizes and prepares communications for meetings, conferences and special events.
• Must possess good communication and interpersonal skills, both on the phone and through email.
• Reconciliation and distribution of final Banquet Checks to Accounting.
• Support a cohesive food and beverage team with great internal communication, problem solving and patience.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Provide innovative set-ups, menus, and functions for groups. Work closely with banquet department on operations and event execution; quickly evaluate alternatives and decide on a plan of action.
• Must possess a can-do attitude and commitment to delivering exceptional service
• Work to create a cohesive team between all departments related to conference success.
• Must be confident in planning meetings for groups of 20 up to 600 with varying involvement needs.
• Provide overall direction, coordination, and ongoing evaluation of Conference Managers and CS operations.
• Detailed execution of all banquet event orders generated by the Convention Services Department.
• Support a constant improvement of overall conference services and conference management process.
• Participate in the development and continued support of the Conference Services Department (may include, but not limited to all aspects of the Conference Services responsibilities).
• Extensive knowledge of Microsoft office required; Delphi/Salesforce experience required.
• Must be able to handle various meetings and groups at once, be well organized and detail oriented.
• Must be willing to work varied days, varied hours, holidays and varied days off.
• This is an on-site position.

Qualifications

• 3-5 years’ experience in conference and catering coordination/management.
• Express yourself well when talking to clients and group leaders, able to discuss menu and services that can be provided and go above and beyond to meet the needs of the client while providing detailed information to the team to ensure success.
• Education in hospitality management or travel and tourism preferred.
• Proficient in Microsoft Outlook, Excel, Power Point, Publisher and Word.
• Provides professional and courteous guest service at all times.
• Experience working with Delphi/Salesforce required.

Be a part of our full-time year round team and enjoy these great benefits!   

• Free Ski Pass for you, your spouse and dependents  
• FREE Golf Pass for you, your spouse and dependents  
• Free Scenic Lift Pass for you, your spouse and dependents   
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents   
• Steep Lodging discounts for accommodation for friends and family (blackout dates apply)   
• 25% off Food discount at all outlets with charging privileges  
• 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts   
• Eligibility for affordable employee housing, a short walk or free bus ride away from work    
• 401k and Health benefits for you and your family