Housing Assistant

Overview:

The Housing Assistant is a hands-on, guest-facing role that focuses on creating a clean, safe, and welcoming living environment for team members living in staff housing. This full-time year-round position plays a key part in preparing rooms for new residents, keeping shared spaces clean and orderly, answering daily housing questions, and offering on-the-ground support. The Housing Assistant will interact with residents regularly and work closely with the Housing Manager, Maintenance, and Safety to ensure a smooth housing experience for all.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment

"Work Where You Love To Play" at Boyne Mountain Resort.

Responsibilities:

Typical job functions Include (but not limited to):

• Prepares rooms and common areas for new move-ins, including cleaning, linen setup, and light room organization
• Completes daily housing cleaning tasks (hallways, kitchens, common areas)
• Follows and enforces all employee housing rules, safety guidelines, and emergency procedures
• Responds to resident questions or concerns in person, by phone, or by email in a timely and professional manner
• Supports housing move-ins by welcoming residents, reviewing rules, and helping them settle in
• Monitors cleanliness and condition of all housing areas and notifies Maintenance as needed
• Performs room inspections and identifies cleaning or maintenance needs
• Maintains inventory of cleaning supplies, linens, and basic amenities
• Delivers housing notices, assists with key distribution and replacement
• Helps resolve minor resident conflicts or directs them to the appropriate department
• Assists with snow removal at housing entrances during winter months
• Assists with planning or supporting small cultural and social activities for residents
• Supports mail and package sorting and distribution to residents
• Reports concerning behaviors or incidents to Housing Manager or Safety
• Utilizes and maintains StarRez housing software platform
• Performs other duties as assigned in support of the Housing Team

Qualifications:

This position may be for you if:

• High school diploma or general education degree (GED). Additional skills in basic building maintenance, construction and/or plumbing considered a plus.
• Must have a valid driver's license.
• Embrace the chance to work flexible hours, including weekends and evenings, adding variety and excitement to your work schedule as a Housing Assistant.
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Attention to detail and the ability to handle confidential material.
• Must have the ability to communicate and relate effectively with a very diverse group of team members.
• Must be able to lift up to and more than 50 pounds
• Prior experience in housekeeping, hospitality, or residential support preferred
• Friendly, helpful, and approachable with strong communication skills
• Able to lift 50 pounds and perform physical tasks, including cleaning and room setup
• Organized, reliable, and able to work independently with limited supervision