What are the responsibilities and job description for the BM-BCS Boot Fitter position at Boyne Mountain Resort?
Overview
Boyne Country Sports is seeking an experienced, professional Boot Fitter to join our retail team at Boyne Mountain Resort. This role requires genuine technical expertise — not just enthusiasm for skiing — and a polished, professional approach to customer interactions. The ideal candidate has hands-on boot fitting experience, deep product knowledge, and the sales acumen to guide customers confidently through the fitting and buying process. This is a retail sales role at its core: we're looking for someone who brings credibility and craftsmanship to every fit while consistently driving sales results.
Everything we do at Boyne Mountain is guided by our core values — L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You’ll bring those values to every appointment, every guest, and every shift. As a Boyne Mountain team member, you’ll also enjoy ski passes, golf passes, waterpark passes, and discounts on food, beverages, retail, affordable childcare, and much more.
Responsibilities
Required:
Boyne Country Sports is seeking an experienced, professional Boot Fitter to join our retail team at Boyne Mountain Resort. This role requires genuine technical expertise — not just enthusiasm for skiing — and a polished, professional approach to customer interactions. The ideal candidate has hands-on boot fitting experience, deep product knowledge, and the sales acumen to guide customers confidently through the fitting and buying process. This is a retail sales role at its core: we're looking for someone who brings credibility and craftsmanship to every fit while consistently driving sales results.
Everything we do at Boyne Mountain is guided by our core values — L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You’ll bring those values to every appointment, every guest, and every shift. As a Boyne Mountain team member, you’ll also enjoy ski passes, golf passes, waterpark passes, and discounts on food, beverages, retail, affordable childcare, and much more.
Responsibilities
- Greet and engage retail customers with a polished, professional manner, assessing foot shape, size, skiing/riding ability, and intended use to recommend the best boot
- Apply professional-level boot fitting expertise, including shell fitting, footbed/insole fitting, punch/stretch adjustments, and canting/alignment considerations
- Diagnose and resolve complex fit issues (pressure points, volume mismatches, biomechanical concerns) using professional judgment and technique
- Drive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targets
- Operate and maintain professional-grade boot fitting tools and equipment (boot presses, shell heaters/molders, punch tools, footbed fabrication equipment, etc.) to industry standard
- Educate customers on proper boot care, buckle/liner adjustments, and break-in expectations to support customer satisfaction and reduce returns
- Process retail transactions accurately, including sales, exchanges, and returns
- Maintain a clean, organized, and visually appealing fitting area and sales floor
- Stay current on new boot models, technologies, and fitting techniques from major brands, and apply that knowledge credibly with customers
- Meet or exceed individual and store sales goals
- Represent Boyne Country Sports with professionalism, product credibility, and attention to detail in every customer interaction
- Collaborate with other retail staff and management to ensure a seamless guest and sales experience
Required:
- Prior professional boot fitting experience (ski/snowboard shop, specialty outdoor retail, or equivalent) required
- Demonstrated technical knowledge of ski/snowboard boot construction, sizing, flex, and fit principles
- Strong sales skills and a proven ability to close retail sales
- Professional demeanor, communication skills, and attention to detail
- Ability to stand, kneel, and work with customers' feet for extended periods
- Ability to work weekends, holidays, and peak ski season hours
- Basic math skills for register/POS transactions
- Formal boot fitting training strongly preferred
- Experience with footbed fabrication
- Personal skiing or snowboarding experience
- Familiarity with major ski/snowboard boot brands (Nordica, Salomon, Atomic, Tecnica, Burton, etc.)
- Ability to lift and carry up to 40 lbs (boot boxes, stock)
- Ability to kneel, bend, and crouch repeatedly throughout a shift
- Ability to stand for extended periods on hard retail flooring
- Comfortable working in a cold-weather resort retail environment
- Competitive hourly wage plus sales commission/incentive potential
- Employee ski/snowboard pass and family/friend discounts
- Generous employee discount on retail merchandise, including boots and gear
- Retail and food & beverage discounts on-property
- Boot fitting training and ongoing product knowledge development
- Fun, team-oriented work environment at one of Michigan's premier ski resorts
- Potential for seasonal bonus/return incentives