What are the responsibilities and job description for the Operations Coordinator position at Boyles Home Improvement?
Position: Operations CoordinatorAbout Boyles Home Improvement
Boyles Home Improvement is a locally owned remodeling company specializing in high-quality kitchens, bathrooms, and residential renovations throughout the Triad. We take pride in excellent craftsmanship, outstanding communication, and providing homeowners with an experience that is just as exceptional as the finished project.
As we continue to grow, we're looking for an organized, energetic, people-oriented Operations Coordinator to become the communication hub of our company.
Position Overview
The Operations Coordinator plays a critical role in keeping our office, customers, and projects running smoothly.
This position requires someone who enjoys working with people, thrives in a fast-paced environment, and can comfortably juggle multiple projects at once without losing attention to detail.
You'll work directly with the owner, designers, project managers, vendors, subcontractors, and homeowners to help ensure every project progresses efficiently.
Responsibilities
Customer Communication
- Answer incoming phone calls
- Respond to emails
- Schedule appointments
- Follow up with customers
- Keep homeowners informed throughout their projects
- Provide exceptional customer service
Project Coordination
- Assist with scheduling projects
- Coordinate with designers and estimators
- Track project progress
- Help resolve scheduling conflicts
- Order and organize project documents
- Pull permits with local municipalities
- Coordinate inspections when needed
Office Administration
- Maintain project files
- Manage spreadsheets
- Enter and organize information
- Assist with estimating paperwork
- Prepare customer packets
- Support the owner with daily operations
Team Support
- Communicate with field crews
- Coordinate vendors and subcontractors
- Help troubleshoot scheduling issues
- Keep everyone informed on project status
- Assist wherever needed to keep projects moving
Qualifications
We are looking for someone who is:
- Highly organized
- Self-motivated
- Friendly and professional
- Comfortable talking with customers
- Excellent at multitasking
- Detail oriented
- Dependable
- Able to prioritize without constant supervision
- Comfortable learning new software
Preferred Experience
- Microsoft Office
- Excel
- Outlook
- Scheduling
- Construction office experience (preferred but not required)
- Customer service
- Project coordination
- Permit processing (preferred but can be trained)
What Makes Someone Successful Here
The ideal candidate:
- Loves solving problems
- Doesn't wait to be told what to do
- Enjoys helping people
- Can manage multiple priorities
- Learns quickly
- Communicates clearly
- Takes ownership of their work
Compensation
Competitive hourly pay based on experience.
Benefits include:
- Paid holidays
- Paid vacation
- Opportunity for advancement
- Family-oriented work environment
- Stable year-round employment
- Training provided
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
Work Location: In person
Salary : $18 - $23