Assistant Manager

Department: Operations                               

Reports To: General Manager

FLSA Status: Non-Exempt

Nature and Scope of Position

This position requires someone with high energy and who enjoys constant guest interaction. Your responsibilities include managing a full-service dining room and overseeing all aspects of the restaurant operation. This includes all processes in the kitchen as well as all dining room service. Hours are based on a 52 hour work week, working a variety of shifts. Opportunities for advancement exist throughout our nine franchised locations in Kansas and Iowa. Training includes a six week MIT program to learn all aspects of the Village Inn system.

Essential Functions

• Increase guest counts and sales by delivering Gold Standard Customer Service
• Human Resource Management (Training, Developing, Retaining, Supervising, Appraising, Disciplining and Scheduling)
• Facility Cleanliness/Repair & Maintenance
• Financial (Profits) Management & Administration
• Comply with food safety procedures
• Work with management team to meet sales goals
• Manage food and labor costs
• Execute company policies and procedures
• Monitor food inventory levels
• Manage and maintain safe working conditions
• Manage crew member employees
• Interview and recommend crew members for hiring
• Provide proper training for crew members
• Maintain fast, accurate service and provide top-notch customer service to every guest that comes into our restaurant

Qualification Requirements

• Basic accounting principles
• Outstanding customer service skills
• Leadership & management qualities

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies:

• Position will require many hours on your feet, working all positions in the restaurant (host, server, bussing tables, cooking and washing dishes).
• Must have a good understanding of basic guest service and feel comfortable interacting with the guest on a daily basis.
• Any FOH or BOH restaurant experience is a plus.
• The Assistant Manager must have experience in business management and people motivation and must be an excellent communicator.

Education and Experience

• High school diploma or GED required, college degree preferred
• Successful completion of required training, including reading training materials, watching videos, and completing on-the-job checklists and written quizzes.

American with Disability Specifications

Work Environment & Physical Demands – The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.