Warehouse QA Specialist

Key Responsibilities

• Conduct Quality Assurance (QA) checks for all inbound Purchase Orders (POs) delivered to the warehouse, following established Standard Operating Procedures (SOPs).
• Confirm the quality and accuracy of inventory prior to fulfillment for all eCommerce and Wholesale orders.
• Identify and resolve inbound and return-related issues (e.g., POs not in WMS, SKUs not on POs, incorrectly labeled cartons).
• Report product damages to ensure only quality products are prepared for customer shipment.
• Review inbound returns to determine product condition—assessing whether items can be restocked or need to be classified as damaged.
• Address mis-labeled or mismatched product information, maintaining direct communication with the Inbound Returns team for timely resolution.
• Perform QA on all returns to confirm correct materials and processes are used before restocking items.
• Support and facilitate special projects initiated by Boxzooka, from planning to completion, collaborating with Client Success Manager teams as needed.
• Assist with ad hoc requests, including inventory checks, product photos, and other client-related inquiries.
• Work closely with Boxzooka Client Success Managers (CSMs) to ensure outstanding client satisfaction and operational excellence.

Qualifications

• 1–2 years of experience in warehouse, fulfillment, or quality assurance roles preferred.
• Strong attention to detail with a focus on product accuracy and quality standards.
• Ability to identify and troubleshoot discrepancies efficiently.
• Excellent communication and collaboration skills across departments and with clients.
• Proficiency with Warehouse Management Systems (WMS) and basic computer applications (Excel, email, reporting tools).
• Ability to work in a fast-paced warehouse environment and manage multiple priorities, that can have various temperatures
• Able to stand, walk, climb for the duration of an 8–10-hour shift