What are the responsibilities and job description for the Customer Success Specialist position at Boxercraft Inc.?
About Boxercraft
Founded in 1985, Boxercraft is a lifestyle apparel brand rooted in comfort, style, and self-expression. What began as casual loungewear inspired by college campus culture has evolved into a collection designed for everyday life. Today, Boxercraft creates thoughtfully crafted apparel that embraces a relaxed lifestyle while celebrating individuality, connection, and personal spirit. Our products are made to be worn, lived in, and enjoyed—wherever life takes you.
Our Team
At Boxercraft, we are driven by our mission, vision, and values, along with our promise to both our employees and our customers. We are passionate about collaboration, clear communication, and working with purpose in a fast-paced environment. Our culture is built on teamwork, attention to detail, and a shared commitment to continuous improvement and exceptional customer service.
Position Summary
The Customer Success Specialist will be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a liaison between non key account customers, Sales, Operations, Accounting, Production Art, and Design, with a primary focus on building customer relationships and issue resolution. The Customer Success Specialist will also support the market with sales related customer administrative functions.
This is a full-time, hybrid position in Mableton, GA.
Role and Responsibilities
Founded in 1985, Boxercraft is a lifestyle apparel brand rooted in comfort, style, and self-expression. What began as casual loungewear inspired by college campus culture has evolved into a collection designed for everyday life. Today, Boxercraft creates thoughtfully crafted apparel that embraces a relaxed lifestyle while celebrating individuality, connection, and personal spirit. Our products are made to be worn, lived in, and enjoyed—wherever life takes you.
Our Team
At Boxercraft, we are driven by our mission, vision, and values, along with our promise to both our employees and our customers. We are passionate about collaboration, clear communication, and working with purpose in a fast-paced environment. Our culture is built on teamwork, attention to detail, and a shared commitment to continuous improvement and exceptional customer service.
Position Summary
The Customer Success Specialist will be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a liaison between non key account customers, Sales, Operations, Accounting, Production Art, and Design, with a primary focus on building customer relationships and issue resolution. The Customer Success Specialist will also support the market with sales related customer administrative functions.
This is a full-time, hybrid position in Mableton, GA.
Role and Responsibilities
- Exceed customer expectations via responsiveness, providing updates, and resolving customer concerns
- Regularly exercise independent judgment and discretion when interacting with all accounts and determining customer needs
- Serve as support of non-key accounts via email, and phone
- Responsible for tracking, updating and following up on customer orders
- Communicate trends to sales and operations leadership
- Assist with new customer onboarding
- Provide clear, detailed briefs to internal teams around customer concerns/issues
- Ability to answer up to 70 calls per day (during peak season)
- Maintains high levels of customer satisfaction and loyalty with customers
- Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
- Associate’s degree, Bachelor's degree preferred
- 2 years Customer Service experience
- 1 - 2 years of account management experience required
- Embodies a We-vs-Me mindset and daily personifies the Boxercraft values
- Proven track record of exceptional performance, high productivity and meeting deadlines
- Outstanding customer-focused account management skills and customer support experience
- Proven ability to multitask and work under pressure and build ongoing relationships
- Strong problem solving and analytical skills to deliver customer-focused solutions
- Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best client experiences in the world
- Excellent analytical, communication, and partnership skills
- Motivated, confident, self-sufficient, goal oriented, and driven
- Well organized and consistently meets deadlines
- Positive, clear, and professional written and phone communication skills
- Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Prolonged periods of sitting at a desk and working on a computer.
- This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.
- The position will include a possible 5-10% warehouse assistance as needed during peak season.
- Competitive Pay – We believe in rewarding success and showing our employees just how much, they’re valued in a variety of different ways, including compensation.
- Health and Wellness – There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
- Time away from work – Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge. We are committed to helping our employees create a work-life harmony!
- Growth and Development – We are constantly seeking to offer opportunities and support for personal and professional development.
- Financial planning and wellbeing – No matter what financial goals our employees have set, we want to help them get there. We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future. Including a generous 401(k) match!
- Extras, discounts, and perks – Generous discounts to our company and related companies, is just one of the cool extras we offer!
- Equal Opportunity Employment