Courtesy Officer

Under general supervision, this position provides a visual security presence to ensure that visitors have a safe and pleasant experience while visiting the building.

Roles and Responsibilities:

• Ensure the safety of guests, employees and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures
• Promote positive and courteous public relations to all tenants, visitors and guests
• Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and company assets; monitor visitor activities
• Gain and maintain proficiency with life safety system and central security panel of buildings
• Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures
• Communicate with supervisor or manager on safety issues
• Tour properties and monitor building operations
• Maintain daily logs and shift reports
• Adhere to Security Policies and Procedures manual
• All other duties as assigned

Experience, Knowledge and Education Required:

• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Publisher)
• Thorough knowledge of all emergency equipment, including but not limited to fire alarm systems, fire pumps, access systems, water risers, cutoff valves and electrical circuits
• Advanced customer service skills to diplomatically communicate with customers
• Ability to multi-task, prioritize and work efficiently; excellent attention to detail
• Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers
• Ability to demonstrate good common sense and sound judgment
• Ability to anticipate work needs and follow through with minimum direction
• High school diploma or GED equivalent required
• 2 years of related experience
• Prior experience in law enforcement, military and/or security preferred
• Non-Commission license preferred, or ability to obtain a valid, Non-Commissioned Security License through the Texas DPS Private Security Board
• Requires acceptance of any assigned shift including weekends
• Requires flexibility to accept assignments at any of our properties in the greater metropolitan area of the city / county in which you are hired
• Requires you provide your own transportation to / from any job site assignment.
• Requires flexibility to work overtime with same day notice, not to exceed 16 hours in a day
• Requires following established procedures for calling in absent and/or requesting time off