What are the responsibilities and job description for the Tier 2 Senior Support Engineer – MSP position at Bowman Williams?
Tier 2 Senior Support Engineer – MSP | Local Remote (NYC) | $75K–$90K
If you’re a well-rounded MSP engineer who values autonomy, creativity, and real flexibility, this is a rare opportunity to join a cybersecurity-forward team that truly trusts its people.
This growing MSP operates at the intersection of technical excellence and creative problem-solving, supporting a diverse client base that includes architecture firms, nonprofits, and financial institutions. The culture is built around freedom, trust, and initiative—with no micromanagement, no PTO tracking, and real investment in your professional growth. If you love modern tech, independence, and making a meaningful impact, you’ll thrive here.
Due to continued growth in the NYC market, the team is adding a Tier 2 Senior Support Engineer. This is a local remote role with only occasional onsite visits in Manhattan when needed.
Responsibilities:
- Provide remote and occasional onsite support across Mac & Windows environments
- Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals
- Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking
- Set up new workstations, perform upgrades, and configure cloud services
- Assist with light project work (network setups, server deployments, VoIP migrations)
- Communicate clearly and empathetically with end users
- Use and improve internal documentation to speed up resolution times
Requirements:
- A naturally curious, independent problem solver
- Professional experience supporting both Mac & Windows
- Strong communication and customer service skills
- A self-starter who can prioritize and manage their own workload
- Local to NYC with reliable transportation for rare onsite support
Benefits & Perks
- $1,000 home office setup credit (chair, desk, monitors, etc.)
- Company-issued computer
- True work-from-anywhere flexibility
- No PTO tracking
- Flexible maternity & paternity leave
- 401(k) with immediate, nonelective employer match
- Medical plans HSA option
- Short & long-term disability
- Life, critical illness, accident & cancer insurance
- Paid certifications & ongoing training
Salary : $75,000 - $90,000