What are the responsibilities and job description for the Help Desk Technician Level 2 position at Bowman Williams?
We're seeking an experienced IT professional with a strong background in Managed Services.
The Help Desk Technician Level 2 (MSP) will join a growing Managed and Cloud Services Provider supporting high-profile clients in Southern California and beyond.
In this full-time role, you'll work onsite with one of our largest clients, providing high-level support, project assistance, and technical leadership across various modern IT platforms including Microsoft 365, Windows Servers, Azure, networking, voice systems, and more.
Day-to-Day Responsibilities:
- Provide proactive maintenance, monitoring, and high-level technical support across critical data platforms and end-user environments.
- Assist with IT project planning, resource estimation, and technical recommendations.
- Troubleshoot and resolve system, server, network, and user issues with minimal downtime.
- Deploy, optimize, and manage enterprise-class systems and networks.
- Administer and support Microsoft 365, Azure cloud services, Windows Servers, LAN/WAN, VoIP, and remote management tools.
- Document technical solutions, escalate as needed, and contribute to ongoing process improvement initiatives.
Requirements:
- 3 years' experience supporting IT in a Managed Services environment.
- Certification in at least one relevant IT discipline (Microsoft, CompTIA, Cisco, etc.).
- Windows Server administration, Active Directory, Group Policy, DNS, DHCP.
- Microsoft 365 tenant management (licensing, Azure, ADFS, security).
- VMware or other virtualization platforms.
- LAN/WAN networking — troubleshooting routers, switches, firewalls, VPNs.
- VoIP/PBX system administration (such as RingCentral).
- Strong problem-solving skills, self-motivation, and customer service orientation.
- Valid California Driver's License and ability to lift equipment up to 50 lbs.
- Excellent written and verbal communication skills.
Benefits:
- 100% covered Health, Dental, and Vision Insurance.
- 401(k) with 3% match.
- Annual Bonus (6% - 10% of base salary).
- PTO Paid Holidays.
- Certification Reimbursement.
- Weekly Paid Training.
- Mehit increases every 6 months (dependent on performance).
