What are the responsibilities and job description for the Front Desk Associate position at Bowman Hospitality?
Job Summary:
Home2 Suites by Hilton in Hagerstown, MD is seeking a full-time front desk agent. This position represents the hotel to guests throughout the guests stay. Assists guests with reservations, checking-in, brand rewards, check-out, and problem resolution. Verifies the guests method of payment and follows brand prescribed policies and procedures regarding payment processing.
Work hours: 3:00pm to 11:00pm, Friday to Tuesday; Weekends required.
Duties and Responsibilities:
- Greet and register guests and assign rooms, accommodating special requests when possible.
- Assist guests in a professional, courteous, and efficient manner attempting to resolve all special requests and complaints as quickly as possible.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
- Thoroughly understand the company’s reservation procedures, cancellation procedures, and “walk” policy.
- Communicate room locations, types of rooms available, room rates, and honors or rewards programs as applicable.
- Present options and alternatives to guests and help in making choices.
- Perform cashier related functions like posting charges to accounts.
- Advise guests of messages, mail, etc.
- Communicate services, amenities, and property information.
- Report unusual occurrences or requests to hotel management.
- Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.
- Check all credit cards to ensure they are valid.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you comfortable working a schedule of 3:00 p.m. to 11:00 p.m., Friday through Tuesday, with Wednesdays and Thursdays off?
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $16 - $18