System Quality Pillar Specialist

Job Summary:

The System Quality Specialist has the primary responsibility of responding to consumer and customer complaints, and to create and manage the product specifications. This will involve auditing company records and building datasets (that will be used to respond to customer complaints). There will also be work involved with analyzing quality parameters and performance, along with efforts to further ensure Regulatory Compliance and Customer Quality in multiple areas of the organization.

Safety

Bowman Andros is committed to maintaining a strong safety culture focused on preventing injuries and providing all employees with a safe, healthy, and productive work environment.

Every employee at Bowman Andros is expected to demonstrate a personal commitment to safety by following established procedures, identifying and reporting hazards, and actively participating in safety initiatives. Safety is a shared responsibility, and we believe that all incidents are preventable through awareness, accountability, and continuous improvement.

We strive to empower our teammates to take ownership of safety, look out for one another, and contribute to a workplace where safety is always the top priority.

Essential Functions and Responsibilities:

• In a timely manner, retrieve and audit records that relate to customer quality complaints.
• Data entry
• Perform various analytic procedures using proper technique, precisely record data.
• Oversee import and export documentation
• Build and maintain datasets in excel.
• Conduct and assist in root cause analysis of problems.
• Assist in the analysis of data and generation of reports.
• Ensure that new specifications, SOPs and other relevant paperwork are updated and in a timely manner and that versions are appropriately controlled.
• Work alone and in collaboration with others, to create enhancements / improvements to Customer Quality and Compliance (such as digital production/compliance tracking systems, more user-friendly documents/specifications, etc.)
• Participate in Good Manufacturing Practices Audits of the Production and Warehouse areas.
• Contribute to continual improvement of customer quality processes.
• Responsible for delivering samples requested by sales team.
• Performs other tasks/duties as assigned.

Required Knowledge, Skills and Abilities:

• Preferred: Associates degree or equivalent of:
  • Two years related experience and/ or training
  • Combination of education and experience
• Basic algebra: reliably add, subtract, multiply, divide, take averages, etc.
• Proficient written and verbal communication:
  • Detailed technical writing skills- documenting, emailing, note taking
  • Excellent public speaking skills- relaying information, discussing issues with co-workers, and presenting information.
• Previous work experience in a food manufacturing setting.
• Strong organization (both digital and physical/paperwork) skills.
• Meticulous record keeping skills
• Regular and reliable attendance is required.
• Knowledge of production SOPs.
• Strong analytical and reasoning skills.
• Strong customer service skills (i.e. in addition to external customers, also views other Departments/Employees as customers, and strives to provide results in a timely fashion that always meets expectations)
• Has the ability to become proficient in the BAP WMS (warehouse management system).
• Knowledge of Food Safety regulations and manufacturing processes.
• Teamwork- the ability to work well with others to solve problems, complete tasks, and achieve company goals.
• Proficient in Microsoft Office with a focus on strong Excel and Word skills.
• Ability to work in a fast-paced environment where priorities change frequently.
• Capable of reading and interpreting data.
• Ability to work with minimal supervision and take initiative to resolve issues independently when discovered.
• Self-motivated and task driven.
• Able to communicate constructively and professionally, firmly focused on a quality mentality, when faced with crucial decision making across departments.
• Must be able to work overtime and weekends as necessary.

Working Environment:

The work environment characteristics described here are representative of those a teammate encounter while performing the essential functions of this job. The System Quality Pillar Specialist is required to work in an office environment, on the production floor, and in a lab. While performing the duties of this job, the teammates frequently will be exposed to wet and/or humid conditions, extreme heat and/or cold, and will involve exposure to chemicals in lab settings during testing. The teammate occasionally works near moving mechanical parts. The incumbent will be exposed to loud noises from production equipment and thus will be required to wear PPE. The noise level in the work environment is usually moderate but may be high at times due to production and mechanical equipment noise.

Physical Demands:

The physical demands described here are representative of those that must be performed by a teammate to successfully perform the essential functions of this job. While performing the duties of this job, the teammate is regularly required to stand, walk, use hands to handle, or feel objects, equipment, or controls; reach with hands and arms; see, talk and /or hear. The System Quality Pillar Specialist must be able to spend almost all their time standing or walking for up to 10 hours daily. The teammate frequently is required to climb or balance and stoop, kneel, sit, crouch, or crawl, frequently traveling up and down stairs and other uneven work surfaces. The teammate is occasionally required to taste, touch, or smell. Teammates must be able to lift, carry, push and/or pull, and balance up to 25 pounds.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of teammates under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.