Intake Coordinator

PURPOSE STATEMENT:

As one of the nation’s leaders in treating individuals with co-occurring mood, addiction, eating disorders and trauma, Acadia Healthcare places a strong emphasis on our admissions and intake functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic, results driven candidates who may be a fit for the Admissions Specialist position. The Admissions Specialist will be primarily responsible for the admission and/or registration of patients into the facility and maintaining communications between the organization and the patient referrals and family.

ESSENTIAL FUNCTIONS:

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions and task as assigned

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• College degree preferred
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

SUPERVISORY REQUIREMENTS: