Manager-Patient Support

Location: Bowling Green Brandywine Outpatient Location, Oxford, PA
Schedule: Full-Time | Varying Hours Tuesday through Saturday 8:00 AM - 4:30 PM, 11:30 AM - 7:00 PM, 2:30 PM - 11:00 PM

Bowling Green Brandywine is a premier Drug & Alcohol Addiction Treatment Center nestled in the scenic and historic Brandywine River Valley. For over 30 years, we’ve been dedicated to providing life-changing treatment for individuals struggling with addiction. Our team is passionate about making a difference—and we invite you to join us in this mission.

We offer a full spectrum of residential addiction treatment services, including specialized programs for prescription drug abuse and opiate addiction. If you’re looking for a rewarding career where you can truly impact lives, this is the place for you.

The Patient Support Manager is responsible for managing and coordinating the daily operations of patient support staff in our Treatment Center, to ensure the highest quality of care and service for patients. This role provides leadership, coaching, and mentoring for staff while overseeing day-to-day activities, monitoring patient well-being, and ensuring all department functions align with the organization’s mission and goals.

Essential Functions:

• Staff Coordination: Manage and coordinate the work and activities of assigned staff, setting performance expectations and ensuring adherence to protocols.
• Staff Development: Provide ongoing feedback, coaching, mentoring, and training to foster professional growth and ensure high performance.
• Emergency Management: Respond to and manage emergencies with efficiency and care.
• Staff Management: Oversee hiring, development, training, and performance management to ensure effective and efficient operations.
• Communication: Maintain open lines of communication with medical staff, leadership, and other departments to promote interdepartmental collaboration.
• Operational Support: Perform administrative tasks such as maintaining information files, processing paperwork, and conducting fiscal operations (budgeting and reporting).
• Activity Reporting: Prepare regular reports on the status and implementation of programs, services, and quality initiatives.
• Patient Support: Assist with daily living activities, administer basic healthcare or treatments, and participate in therapeutic or recreational group activities as needed.
• Admissions & Discharges: Oversee the admitting and discharging process for patients.
• Well-Being Monitoring: Monitor patient’s physical and emotional well-being, reporting any unusual behavior or conditions to appropriate staff.
• Therapeutic Sessions: Lead or co-lead individual or group sessions as part of therapeutic or recreational procedures.
• Transportation: Coordinate or provide patient transportation as needed, potentially operating facility motor vehicles.
• Patient-Centered Care: Demonstrate a positive, empathetic, and professional attitude. Work to resolve patient complaints and ensure patient safety at all times.
• Perform additional duties as assigned.

Education/Experience/Skills Requirements:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree in a human services field preferred.
• Minimum of 1 years as a Patient Support staff member at the facility, plus 2 years of customer service experience, preferably in the healthcare or human services field.
• Experience managing staff of 10 or more preferred.

Licenses/Certifications:

• CPR and verbal de-escalation certification required (training provided upon hire).
• Valid driver’s license required if patient transportation is a key function.

Experience

• 1 year(s): Minimum of 1 years as a Patient Support staff member at the facility, plus 2 years of customer service experience, preferably in the healthcare or human services field.

Education

• Bachelors or better in Psychology or related field

Licenses & Certifications

• Drivers License

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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