Assistant General Manager

Guest Services Manager – FastTrax Fort Myers
Position: Guest Services Manager
Location: FastTrax Fort Myers, Florida
Reports To: Assistant General Manager (AGM) / General Manager

Position Overview:

FastTrax is a new construction in Fort Myers, Florida set to open Mid July.The Guest Services Manager at FastTrax Fort Myers is responsible for leading the front-line guest experience, ensuring smooth operations at the front desk, reservations, and overall customer interactions. This role requires a customer-focused leader who can drive guest satisfaction, manage a team, and oversee daily operations to create a welcoming and efficient environment.

Key Responsibilities:

• Oversee all aspects of guest services, including front desk operations, reservations, and guest inquiries.
• Train, mentor, and manage guest services staff to provide exceptional service and maintain company standards.
• Ensure a seamless check-in and check-out process for all guests, including parties, events, and walk-ins.
• Address and resolve guest concerns, complaints, and service recovery situations in a professional manner.
• Monitor and optimize guest flow to minimize wait times and improve the overall experience.
• Maintain accurate records of guest interactions, incidents, and feedback for continuous improvement.
• Implement and uphold cash handling procedures and financial transactions at the front desk.
• Collaborate with marketing and sales teams to promote memberships, gift cards, and special promotions.
• Work with management to develop and implement guest service initiatives that enhance the overall experience.
• Ensure compliance with company policies, safety protocols, and industry regulations.

Qualifications & Requirements:

• Minimum of 2-4 years of experience in a guest services, front desk, or hospitality management role.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced, high-energy environment.
• Proficiency in point-of-sale (POS) systems, reservations software, and basic financial transactions.
• Strong communication and interpersonal skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Experience in an entertainment or attractions venue is a plus.

Why Join FastTrax?

FastTrax Fort Myers is an exciting new entertainment destination, and the Guest Services Manager plays a key role in ensuring guests have an unforgettable experience. If you are passionate about customer service, leadership, and creating positive guest interactions, we’d love to have you on our team!

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