Site Manager

Site Manager (2026-24843-F):

Bowhead seeks a Site Manager

Essential functions will include:

• Provide day-to-day leadership and supervision of telecommunications maintenance personnel supporting Base Telecommunications Systems.
• Serve as the primary contractor liaison to the Government COR and CO for operational coordination and technical consultation.
• Oversee operations and maintenance of telecommunications infrastructure including voice systems, VoIP platforms, inside plant (ISP) and outside plant (OSP) cabling systems.
• Ensure contract performance requirements are met in accordance with Operations & Maintenance (O&M) requirements and Work Order procedures.
• Manage and track work orders, trouble tickets, preventive maintenance inspections, and outage restoration activities.
• Coordinate scheduled outages, system upgrades, and infrastructure changes with Government stakeholders.
• Participate in workload status meetings and design review meetings with Government personnel to discuss telecommunications projects and operational requirements.
• Ensure compliance with safety, security, and environmental requirements while maintaining operational readiness of the base telecommunications system.
• Maintain work center records, maintenance logs, and operational documentation as required by the contract.
• Support mission-critical communications services to ensure the Base Telecommunications System remains available 24 hours per day, 7 days per week.
• Other duties as assigned

• Education
  • High school diploma or equivalent required.
    Additional technical education, telecommunications training, or industry certifications are preferred.
    
    Preferred certifications may include:
    

    • BICSI Installer/Technician
    • Fiber Optic Association (FOA) certifications
    • Telecommunications or networking certifications


• Years of experience
  • Minimum 10 years of telecommunications experience supporting voice, data, or telecommunications infrastructure.
  • 
    Experience must include:
    

    • Telecommunications operations and maintenance
    • Supervising technical personnel
    • Managing telecom trouble tickets and work orders
    • Working with ISP/OSP infrastructure, switching systems, and VoIP platforms
    • Supporting telecommunications systems in complex operational environments
  • 
    Prior experience supporting Department of Defense or government telecommunications systems is highly preferred.
• Required skills or certifications
  • Strong knowledge of telecommunications operations and maintenance (O&M) for enterprise voice and data systems.
    • Experience managing inside plant (ISP) and outside plant (OSP) telecommunications infrastructure, including copper and fiber cabling systems.
    • Working knowledge of VoIP systems, unified communications platforms, and legacy telephony systems in converged network environments.
    • Experience coordinating and managing trouble tickets, service outages, preventive maintenance inspections (PMIs), and telecommunications work orders.
  • Ability to oversee and coordinate installation, relocation, and removal of telecommunications circuits, equipment, and cabling infrastructure.
    • Knowledge of telecommunications testing, troubleshooting, and restoration procedures for voice and data systems.
    • Experience supporting mission-critical telecommunications systems operating 24/7 environments.
    • Strong leadership and communication skills with the ability to supervise technical personnel and coordinate directly with government representatives (COR/CO).
    • Ability to interpret technical documentation, telecommunications drawings, and infrastructure records.
    • Working knowledge of industry standards and best practices for telecommunications infrastructure maintenance.

    Preferred Certifications (not required)

    • BICSI Installer or Technician certification
    • Fiber Optic Association (FOA) certifications (CFOT, CPCT, etc.)
    • Network or telecommunications certifications (CCNA or similar)
    • OSHA safety training or telecommunications safety certifications
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trust level. US Citizenship is a requirement at this location.

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