NEN Analyst

NEN ANALYST (RDTE)

Bowhead has a job opening for a NEN Analyst in Dahlgren, VA. The NEN Analyst will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). 

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
• Assist users with data migrations whenever the user's system is Tech Refreshed.
• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Provide public folder management support (e.g., permission and administrator roles).
• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
• Maintain and develop IT related procedures required to support the organization.
• Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
• Provide input for the preparation of a monthly progress and status report.

• High School diploma or equivalent with 2-5 years of professional experience in a related field
• Knowledge of NMCI policies, procedures, terminology, operations, and Enterprise Processes is preferred
• Must possess the ability to multi-task and teach or assist others with NMCI related issues
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 10-15 pounds 
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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Benefits:
401K, Employee Referral Program, Flexible Spending Accounts, Life Insurance, Long Term Disability, Medical, Dental and Vision, Military Leave, Paid Holidays, Professional Development, Tuition Reimbursement

About the Company:
Bowhead / UIC Technical Services

UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500 employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.

Company Size:
2,500 to 4,999 employees

Industry:
Computer/IT Services

Founded:
1999

Website:
https://www.bowheadsupport.com/