Payroll Coordinator

Job Title: Payroll Coordinator

Who We Are: Bowen is a national construction company that works primarily in the Water, Wastewater, Industrial and Energy sectors. Regularly listed as one of ENR's top 50 environmental contractors, Bowen works on projects that improve the quality of the air we breathe and the water we use every day. When you turn on the faucet, flush the toilet or flip the light switch - you are using the infrastructure that Bowen builds and maintains every day. Bowen self-performs site work, concrete, underground utility work, structural steel, equipment setting, millwright, mechanical and process piping and boilermaker construction.

Bowen Culture:

At Bowen our purpose is growing people, and our team is our greatest asset. We share credit for success and never walk away from a problem when there is a challenge. We have genuine concern for others. We are employee-owned. We work hard every day to build the toughest projects. We are not perfect, and we will always aim to continuously improve. If you are a hardworking, creative person who is seeking to build a career, let us know. We are growing, and we need your help.

Summary:

The Payroll Coordinator serves as the first point of contact for all payroll-impacting communications across the organization. This role manages a high-volume payroll inbox and incoming phone calls, ensuring that all payroll-related changes are accurately received, validated, documented, and routed appropriately. While this role will not be processing pay checks, the Payroll Coordinator plays a critical quality-control and risk-prevention role in the payroll process. Errors in documentation, misrouted requests, or incomplete information can directly impact employee pay. The ideal candidate demonstrates exceptional attention to detail, strong judgment, and the ability to confidently communicate with employees at all levels of the organization — including field staff and union employees.

Primary Duties and Responsibilities:

• Manage and prioritize a high-volume payroll email inbox
• Answer and triage incoming payroll-related questions or issues
• Serve as the primary point of contact for payroll-impacting changes including but not limited to:
• Job transfers
• Union changes
• Per diem requests
• Direct deposit changes
• Other employment status updates impacting payroll
• Ensure all payroll-related changes and requests are complete, properly documented, and saved to the appropriate processing folders to be processed with payroll
• Review new/re-hire information entered by HR for completeness and accuracy
• Identify discrepancies, missing information, or inconsistencies with payroll-related documents or requests
• Proactively follow up with HR or Operations to obtain missing or unclear information
• Apply critical thinking to ensure all payroll-impacting data aligns with company policies and union agreements
• Recognize when issues require escalation to the Payroll Manager
• Track and follow up on payroll issues to resolution with internal teams
• Responds to request for employment verifications, wage verification, etc.
• Identify recurring issues or trends and recommend process improvements
• Maintain confidentiality of sensitive payroll and employee information at all times
• Performs other related administrative duties as required
• Must be able to lift 25 pounds occasionally
• Frequently required to sit for extended periods of time while using a computer

Essential Skills and Experience:

• 2 years of experience in a fast paced, high-volume administrative role
• Ability to maintain accuracy in a fast paced, high-volume environment with frequent interruptions
• Strong organizational, interpersonal, and communication skills
• Exceptional attention to detail
• Ability to manage multiple communication channels simultaneously (email, phone, internal systems)
• Professional verbal and written communication skills
• Proficiency in Microsoft Office applications, including Excel
• Must be comfortable with computers and automated systems

Benefits:

• Competitive Base Salary
• Medical, Dental and Vision Insurance
• PTO from Day 1
• 7 Paid Holidays (plus 6 additional half-days), 1 Community Day, 1 Floating Holiday
• Paid Parental Leave
• Annual Discretionary Bonuses
• Employer-paid Life Insurance with supplemental options
• 401k with Company Match
• HSA and FSA options
• Employee Referral Program
• Wellness Program
• Employee Assistance Program (EAP)
• Short and Long-Term Disability
• Family Planning and Adoption Assistance
• Education Reimbursement