Service Advisor Commercial Focus

The responsibilities of a Commercial Service Advisor include greeting customers or operators, listening to their needs, documentation accuracy, working with fleet billing companies, completing estimates and coordinating repair schedules, assisting with scheduling appointments as needed. They may also set up loaner car requests, verify insurance, advise on warranty, sell extended warranty policies, and collect payment. Operate and comply with Ford policy while providing an excellent customer experience. Follow up with customer experience reviews

By working at a Bowen Scarff Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Bowen Scarff Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

Competitive Pay Plan

Consistent Working Hours and alternating available

Health Insurance, Dental, Vision plans

Washington State Paid Sick Leave compliance

• Earned vacation available based on tenure
  
  
  

401(K) with employer match

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

• Record vehicle condition and damage
  
  
  

Clearly report and record all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

• Prepare and submit to fleet billing companies in timely manner
• Verify contract coverage and parts coverage
• Assist with prior approval process
  
  
  

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

• Assist with customer review follow up
• Establish and support a strong social media presence
  
  
  

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus

• Ability to work consistent schedule hours M-F
  
  
  

Ability to identify problems quickly

Knowledge of automobile systems

• Knowledge of medium duty and commercial vehicles
  
  
  

Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)

Past experience as a service advisor especially with large fleet customer experience desired

Very energetic personality

• Problem solving and organizational skills
  
  
  

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Positive, friendly attitude

High school diploma or equivalent

• DMS experience (Tekion system a plus)
• SMILE AND HAVE FUN
  
  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.