What are the responsibilities and job description for the DME Coordinator position at Bowen Hefley Orthopedics?
DME Coordinator – ATC / Orthopedic Technician
Job Type: Full-Time
Department: Durable Medical Equipment (DME)
Experience: Athletic Trainer (ATC), Orthopedic Technician, or related clinical experience preferred
Job Summary
We are seeking a detail-oriented and patient-focused DME Coordinator to join our team. This position is responsible for coordinating and dispensing durable medical equipment (DME) and orthopedic supplies to patients while ensuring proper fit, patient education, documentation, and compliance with company and insurance requirements.
The ideal candidate will have a background as a Certified Athletic Trainer (ATC), Orthopedic Technician (Orthotech), or similar clinical role, with strong communication skills and an interest in orthopedic patient care.
Responsibilities
- Coordinate the ordering, receiving, fitting, dispensing, and documentation of DME and orthopedic products.
- Measure and properly fit patients for braces, supports, boots, splints, and other orthopedic equipment.
- Educate patients on the proper use, application, care, and maintenance of DME.
- Verify patient insurance benefits and assist with authorization and documentation requirements.
- Ensure all required paperwork, signatures, and clinical documentation are completed accurately.
- Work closely with physicians, clinical staff, patients, and DME vendors.
- Maintain accurate inventory levels and assist with ordering and stocking DME supplies.
- Document DME dispensing and patient education in the electronic medical record.
- Maintain compliance with applicable insurance, Medicare, and company policies.
- Provide excellent customer service and help patients understand their DME benefits and financial responsibilities.
- Assist with other clinical or administrative duties as needed.
Qualifications
- ATC or Orthopedic Technician certification/experience preferred.
- Experience in orthopedics, sports medicine, physical therapy, podiatry, or a related healthcare setting preferred.
- Strong understanding of orthopedic braces, supports, splints, boots, and related DME products.
- Excellent communication and patient-service skills.
- Strong attention to detail and organizational skills.
- Comfortable working with electronic medical records and computer systems.
- Ability to work effectively with physicians, clinical staff, patients, and insurance companies.
- Ability to take accurate measurements and properly fit orthopedic devices.
- Professional, dependable, and compassionate approach to patient care.
Preferred Skills
- Certified Athletic Trainer (ATC)
- Orthopedic Technician (OTC/Orthotech)
- DME fitting and dispensing experience
- Orthopedic or sports medicine experience
- Insurance verification and prior authorization experience
- Experience with EMR/EHR systems
- Strong customer service and communication skills
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $20 - $25