Insurance Collection Specialist

Insurance Collection Specialist
JOB CATEGORY |Administrative
POSITION TYPE |Full-Time
FLSA | Non-Exempt
RISK EXPOSURE| Low
IMMEDIATE SUPERVISOR |Director of Billing

POSITION FUNCTION/OVERVIEW: This position will focus on accuracy in reviewing and assessing insurance denials or returned claims. Must be able to communicate with insurance companies and clients from a resolution-based perspective. This communication should be focused on acquired knowledge, insurance carrier guidelines, company policies & procedures, research and collection efforts. In addition to following up on claims, collection specialists will be responsible for sending out medical records and writing appeals for denials to the insurance companies.
PRIMARY DUTIES/RESPONSIBILITIES:
• Promote the mission, values, and vision of the organization.
• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance HIPAA requirements.
• Accurately and thoroughly enter data / notes into the electronic system for follow up.
• Assists with follow up on claims processed to ensure payment to the agency.
• Works directly with payers to verify client eligibility and client payment responsibility including co-pays, deductibles, co-insurance, and/or out of pocket maximums.
• Assists as needed with follow-up on insurance denials, appeals, and reconsiderations.
• Assists as needed with all billing tasks and functions related to insurance, grant, and client billing.
• Responsible for investigating insurance rejected claims and the re-processing of denied claims and/or appeals of denied or underpaid claims.
• Identify denial patterns, as well as notifying senior management of payment delay issues.
• Contacts insurance companies regarding outstanding accounts.

QUALIFICATIONS REQUIRED:
• High School Diploma or GED equivalent with combination of education and work experience, required; bachelor's degree, preferred.
• Minimum of two (3) years’ experience in Substance abuse Billing, Coding and Collections.
• Knowledge of Third-Party payers, billing requirements and reimbursement methods; knowledge of medical terminology.
• Knowledgeable of claims reimbursement and collection efforts for the field of Substance Abuse treatment.
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred, Collaborate MD

SKILLS:
• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks and set priorities.
• Ability to handle highly sensitive and confidential information.
• Ability to work in a fast-paced, high-energy environment.
• Excellent interpersonal and customer-facing skills.
• Ability to work accurately, with attention to detail.

This list of essential functions is not intended to be exhaustive. Bournewood Hospital reserves the right to revise this job description as needed to comply with actual job requirements.

PHYSICAL REQUIREMENTS: (N=needed P=preferred)
Sitting N Standing N Walking N Lifting N Carrying N Kneeling N Pushing/Pulling N Bending/Stooping N Climbing P Reaching N Crawling/Crouching n/a Repetitive Motions P Transporting n/a Other ( )