BWH Intake Coordinator PT

Position Summary:

The Intake Coordinator provides support to the Director of Admissions and has the ability to assume the role in the Director’s absence. The individual in this role completes all triage, assessment, and intake responsibilities.

This role is part-time, 16 hours per week (two overnight shifts per week.)

Key Responsibilities:

• Facilitate admissions to the hospital.
• Interview prospective clients and their families to collect additional clinical history and to provide information.
• Verify insurance benefits and gets authorizations for levels of care.
• Communicate with other individuals and departments within the hospital structure to facilitate admissions.
• Maintain census by coordinating successful admissions to inpatient programs.
• Perform triage, assessment and intake procedures.
• Maintain patient transportation funds.
• Call referral sources three times per day to inform them of bed availability.
• Perform community relations.
• Other duties as assigned by supervisor.
  
  

Qualifications:

• Bachelor’s degree in a human services field required. Master’s degree in social work preferred.
• Excellent communication skills.
• Ability to assess a client’s hospital needs through conversation with referral source.
• Strong understanding of mental illness, common diagnoses, and behaviors.
• Ability to maintain a calm and respectful demeanor when handling difficult people or situations.
• Ability to effectively read, write and process information; ability to input/retrieve information to/from computer and files.
• Ability to use telephones extensively; ability to relay clear written messages; ability to use computer keyboard and calculator extensively.
• Ability to converse with others to give, take and process information in English, extensive use of telephone. Ability to hear alarms and pages.
• Ability to converse in English with others to give, take and process information, extensive use of telephone. Ability to maintain confidentiality of information, multi-task, coordinate projects and record/transcribe general and specific meeting minutes. Ability to work independently and collaboratively. Communicate with other staff to relay concerns and observations involving patient safety.
• Occasional/limited exposure to: Infection and to the risk of bloodborne diseases; hazardous agents, body fluids, and wastes; unpleasant patient or departmental elements; to potentially violent/aggressive patients/staff/visitors, critical incidents, and/or sentinel events. Occasionally needed to work irregular hours or additional hours.
• Ability to lift up to 25 lbs.