BWH Director of Outpatient Services

Bournewood Health Systems – Brookline & Woburn, MA

Bournewood Health Systems is seeking an experienced, independently licensed clinician with proven leadership and management expertise to oversee all outpatient program operations across our main campus in Brookline and our satellite site in Woburn.

About Us

Bournewood Health Systems is a behavioral health organization committed to providing quality, evidence-based, and person-centered treatment for individuals with mental health and substance use conditions. We provide care in a safe, respectful environment, in partnership with individuals and families, with a focus on recovery, dignity, and hope.

We stand firmly for a philosophy of trauma-informed, patient-centered care, where patients and families are valued as partners in treatment. All Bournewood employees are trained to uphold these values and to maintain a safe and therapeutic environment for patients, families, and staff.

Position Summary

The Director of Outpatient Services is responsible for the overall leadership, administration, and growth of Bournewood’s Partial Hospitalization Programs (PHPs). This role includes direct oversight of program operations, clinical and administrative staff, regulatory compliance, quality assurance, and external partnerships to ensure the delivery of effective, accessible, and recovery-oriented care.

Key Responsibilities

• Provide leadership and oversight of day-to-day operations of all PHP operations at Brookline and Woburn locations. Providing support and supervision to site program managers.
• Recruit, hire, train, and supervise program staff; ensure ongoing professional development, performance evaluation, and accountability.
• Provide clinical and administrative supervision, including oversight of graduate student interns and partnerships with academic programs.
• Coordinate care across an interdisciplinary team (physicians, nurses, advanced practice clinicians, psychologists, LICSWs, LMHCs, etc.) to ensure integrated, patient-centered treatment.
• Collaborate with senior leadership, including the CEO, CMO, Director of Business Development  and Director of Inpatient Clinical Services, to align program initiatives with organizational goals.
• Ensure compliance with Bournewood policies, Joint Commission standards, CMS regulations, and third-party payer requirements.
• Monitor billing practices and work with the Billing Department to support fiscal accountability.
• Oversee managed care and service contracts, ensuring compliance with contractual and budgetary requirements.
• Monitor and assist with utilization reviews and authorizations assuring proper units and dates are requested in a timely manner. Working closely with the UR department.
• Foster and maintain relationships with referral sources (ESPs, hospitals, schools, detox programs, and community agencies).
• Lead program quality improvement efforts, including monitoring patient satisfaction data and identifying opportunities for enhancement.
• Facilitate and lead regular staff and departmental meetings; actively participate in organizational committees and external collaborations.

Required Qualifications

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in behavioral health leadership, with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Preferred Qualifications

• Experience with both mental health and co-occurring substance use treatment.
• Familiarity with electronic health record (EHR) systems and clinical documentation compliance.
• Experience in program development, expansion, and strategic planning.

Required Qualifications:

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in a behavioral health leadership with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Preferred Qualifications

• Experience with both mental health and co-occurring substance use treatment.
• Familiarity with electronic health record (EHR) systems and clinical documentation compliance.
• Experience in program development, expansion, and strategic planning.