What are the responsibilities and job description for the Host/Expo position at Bourbon's Craft Kitchen & Bar?
Responsibilities:
- Welcome and greet guests as they arrive at the restaurant
- Escort guests to their designated tables and provide them with menus
- Assist in seating guests during busy periods and manage the waitlist
- Take reservations over the phone or through online platforms
- Answer phone calls and provide information about the restaurant's offerings
- Provide excellent customer service by addressing guest inquiries and concerns
- Collaborate with the kitchen and waitstaff to ensure smooth dining experience for guests
- Maintain cleanliness and organization of the host/host station
-Lead and train other hosts, ensuring maximum role efficiency
- Run food for servers, clear empty plates and glasses from tables
-Familiarize yourself with expo POS system. Learn to keep track of multiple tickets at a time
-Maintain a cool head under pressure, in a fast-paced and high pressure environment.
Skills:
- Previous experience in a similar role in the food service industry is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills to interact with guests and team members effectively
- Knowledge of restaurant operations and ability to assist guests with menu selections
- Familiarity with POS systems, such as Toast, for order entry and payment processing
- Ability to handle high-pressure situations during busy periods while maintaining a positive attitude
- Strong organizational skills to manage reservations, waitlists, and seating arrangements
- Attention to detail to ensure accuracy in guest information and table assignments
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Ability to Commute:
- Cincinnati, OH 45202 (Required)
Ability to Relocate:
- Cincinnati, OH 45202: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18